I deposited 10,000 pesos and they never credited it to my account. I sent a message that same day and was told that it was in process and to wait 2 hours. I send messages every day and they keep telling me to wait 24 hours, then 12 hours, and so it goes every day. It's been 5 days now and I still don't have a solution

Deposite 10 mil pesos y jamas me lo cargaron. Mande un msj ese mismo día y me dijeron que estaba en proceso que espere 2hs. Mando mensajes todos los días y me siguen diciendo que espere 24hs; 12hs y así me tienen todos los días. Ya pasaron 5 días y sigo sin tener solución

Dear Marina17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello Marina17 and the CasinoGuru team,

We sincerely apologize for the difficulties with the deposit. We understand that this does not meet the level of service quality we strive to provide.

Our team is actively investigating the matter and working on finding a solution as quickly as possible. We appreciate your patience and assure you that we will keep you updated on the progress.

Dear Marina17,

I sincerely apologize for the inconvenience caused by the deposit issue you've encountered. Unfortunately, we are unable to directly assist in this matter. I recommend contacting AstroPay for further assistance. You can reach their support team via email at [email protected]. We appreciate your understanding and patience in this matter.

Thanks for the reply to Megapari casino representative.

Dear Marina17,

kindly contact the payment provider and let us know about the reply you received.

I'll await your response.

Dear Marina17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.