Den 5 maj 2025 beg?rde jag ett uttag av beloppet 300 euro. Jag v?ntade i 24 timmar p? att beg?ran skulle godk?nnas, varefter pengarna f?rsvann. Jag best?mde mig f?r att de hade frigivit dem f?r ?verf?ring och att jag v?ntade p? att f? dem.
Ingenting h?nde p? n?gra dagar och jag fr?gade supporten hur l?nge jag beh?vde v?nta. De f?rklarade f?r mig att det tar upp till 5 arbetsdagar f?r en Visa-kort?verf?ring.
Sex dagar gick och ingen ?verf?ring skedde. Sedan tittade jag i transaktionshistoriken och s?g att uttaget faktiskt hade nekats.
Jag fr?gade vad anledningen var, och de citerade en klausul i bonusreglerna, enligt vilken jag hade brutit mot bonusreglerna genom att s?tta in mer ?n fyra g?nger i rad medan jag anv?nde en bonus.
Bonusen jag hade anv?nt hade omsatts, men det spelar tydligen ingen roll.
Som svar p? detta anser jag att mina r?ttigheter kr?nktes, d? mina vinster konfiskerades, utan r?tt att anv?nda pengarna f?r spel eller uttag.
Eftersom jag har spelat d?r i mer ?n ett halv?r och det f?rsta uttaget jag f?rs?kte g?ra avvisades p? det h?r s?ttet, deklarerade jag en sj?lvavst?ngning av kontot i 180 dagar (vilket var den maximala perioden).
I linje med detta anser jag ocks? att de inte f?ljer reglerna f?r ansvarsfullt spelande, eftersom de inte erbjuder m?jligheten att st?nga kontot permanent.
On 5.5.25 I requested a withdrawal of the amount of 300 euros. I waited 24 hours for the request to be approved, after which the money disappeared. I decided that they had released it for transfer and I was waiting to receive it.
Nothing happened for a few days and I asked support how long I had to wait. They explained to me that for a Visa card transfer, it takes up to 5 business days.
Six days passed and there was no transfer. Then I looked in the transaction history and saw that the withdrawal had actually been declined.
I asked what the reason was, and they quoted me a clause in the bonus rules, according to which I had violated the bonus rules by depositing more than four times in a row while using a bonus.
The bonus I had used had been rolled over, but that apparently doesn't matter.
In response to this, I believe that my rights were violated, as my winnings were confiscated, without the right to use the money for playing or withdrawing.
Since I've been playing there for more than half a year and the first withdrawal I tried to make was rejected this way, I declared a self-exclusion of the account for 180 days (which was the maximum period).
Along these lines, I also think they are not following the rules of responsible gaming, as they do not offer the option to close the account permanently.
Automatiskt ?versatt:
