Made a withdrawal on the 13/05/2025 still nothing recive today lack of conman’s when is its mixed and the same response

Dear 2pktghqf4j,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear 2pktghqf4j, could you please specify which casino this complaint is about? The casino shown in the screenshot doesn’t match the one entered.

MojoBetz run by blockbets casino

Dear 2pktghqf4j,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi no withdrawal done still there saying they have gone bankrupt I just get the same response it’s definitely concerning I would like my winning so can close account very strange how can a gaming site go bankrupt where all players funds

Dear 2pktghqf4j, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi yes had a withdrawal before after all checks done then this

I’ve posted there chat above first they said they had payment issues working to get fixed an now bankrupt apparently winnings was from no bonus ect

This is the v I p manger to who now is ignoring me

also chat this morning it’s not fair nor good enough I wish for my winnings and account closed seems it’s not real

Dear 2pktghqf4j, have you received any update from the casino since their last communication?

Did they confirm whether they will process your withdrawal despite the claims of "bankruptcy"?

This is all I get the same response

An this today

Thank you very much, 2pktghqf4j, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you I would just like my withdrawal and close the account there still saying today no update

Hello 2pktghqf4j,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Mojobetz Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Thank you I received this this morning all I seem to be getting no funds for people winnings

I made the withdrawal on the 13th may was told having payout issues with provider for days then said was bankrupt v I p said they was un liscenced just want my withdrawal and close account on this scam site

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi I’m still getting the same response from them ??

Dear 2pktghqf4j,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal