Good morning friends

I would really appreciate your help, because my account was blocked unfairly where I did not break any rules of the casino, they simply blocked me for no reason, closed my account and stole my winnings.

Bom dia amigos

gostaria muito da ajuda de vocês ,pois minha conta foi bloqueada de forma injusta onde eu n?o infringe nenhuma regra do cassino ,simplesmente me bloquearam sem motivo algum,encerraram a minha conta e roubaram os meus ganhos .

Dear Erico395,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Good morning my friends

*my bets were placed on sports betting on soccer and -E-basketball

*no verification of my account was requested

*I have not accumulated any bonuses, I have not used any bonuses

Bom dia meus amigos

*minhas apostas foram feitas em apostas esportivas em futebol e em -E-basquete

*n?o foi pedida nenhuma verifica??o da minha conta

*n?o acumulei nenhum b?nus ,n?o ultiluzei nenhum bonus

Good morning my friends

*my bets were placed on sports betting on soccer and -E-basketball

*no verification of my account was requested

*I have not accumulated any bonuses, I have not used any bonuses

Bom dia meus amigos

*minhas apostas foram feitas em apostas esportivas em futebol e em -E-basquete

*n?o foi pedida nenhuma verifica??o da minha conta

*n?o acumulei nenhum b?nus ,n?o ultiluzei nenhum bonus

Good morning my friends a withdrawal that was pending they paid yesterday in the amount of 934.00 ,the account is still blocked there with a balance of 600.00 that I wanted them to pay this balance also that is in the game account ,in advance I thank you for all your help ,congratulations for the excellent work ??????

Bom dia meus amigos um saque que estava pendente eles pagaram ontem no valor de 934,00 ,a conta continua bloqueada lá com um saldo de 600,00 que queria que eles pagassem esse saldo também que estar na conta de jogo,desde já agrade?o toda a ajuda de vocês ,parabéns pelo excelente trabalho ??????

Dear All,

Please be informed that your account is active. You simply need to request the withdrawal on our website, and we will process it according to our standard time frame.

Kindest regards,

MonsterWin

Good afternoon friends, I've just logged into my account and it's still locked, as I've attached a screenshot of the initial screen, which means it hasn't been unlocked.

Boa tarde amigos fui entrar agora na minha conta e continua bloqueada como segui em anexo o print da tela inicial ou seja n?o foi desbloqueada n?o .

Dear Erico,

Thank you for sending the screenshot.

I will investigate this issue further and get back to you as soon as possible.

Kindest Regards,

MonsterWin

Good morning, I hope that this problem will be resolved as soon as possible. Thank you in advance for your attention and I hope that you will resolve this problem soon.

Bom dia espero a resolu??o desse problema o mais rápido possível,desde já agrade?o pela aten??o e espero brevemente que vocês resolvam esse problema

Dear MonsterWin Casino,

thank you for your reply.

Dear Erico395,

thank you for your messages.

Has there been any update, please?

Is your account fully accessible?

Looking forward to your reply,

Katarina

Good afternoon

i still can't access my account it's still blocked

Boa tarde

ainda n?o consigo acessar a minha conta continua ainda bloqueada

Dear Erico395,

thank you for your message.

Dear MonsterWin,

is there any update in your investigation, please?

good

my account is still blocked ok

bom

dia minha conta ainda continua bloqueada ok

Dear all,

We would like to inform that due to administrative decision, the account will not be reopened.

However, once the verification is concluded, we can proceed with payment of the active balance of 600 BRL.

Kindest Regards,

Monster Win

Good afternoon how do I do this check then ?????

Boa tarde como fa?o para fazer essa verifica??o ent?o ?????

Dear MonsterWin,Dear

thank you for your message and update.

Erico395,

has your account been verified, please?