K?ra filippo00000 ,
Efter en noggrann genomg?ng av alla bevis som tillhandah?llits av b?da sidor har vi n?tt en slutlig l?sning ang?ende ditt fall. Tyv?rr kanske resultatet inte blir vad du hoppades p?.
Efter utredningen har det konstaterats att ditt krav p? ?terbetalning saknar giltig grund. Mer specifikt, e-postmeddelandet daterat den 3 oktober 2024, d?r du p?st?s avsl?ja ditt spelproblem, togs aldrig emot av kasinot. ?ven om du har tillhandah?llit flera bevis som tyder p? att e-postmeddelandet skickades, har vi rimliga sk?l att dra slutsatsen att detta "meddelande" faktiskt ?r en p?hittad tr?d skapad den 31 oktober 2024, f?r att se ut som om det var ett svar till ett tidigare mejl. Kasinot har tillr?ckligt bevisat att inget s?dant meddelande fr?n den 3 oktober 2024 existerar eller n?gonsin existerat.
Det f?rsta omn?mnandet av dina hasardspelsproblem intr?ffade den 29 oktober 2024, varefter inga ytterligare ins?ttningar gjordes. Den h?r tidslinjen antyder att ditt anspr?k kan ha varit ett f?rs?k att missbruka policyn f?r sj?lvuteslutning i ett f?rs?k att retroaktivt ?tervinna f?rluster som uppst?tt innan du avsl?jade ditt spelproblem. Detta v?cker oro ?ver potentiellt missbruk av ?tg?rder f?r ansvarsfullt spelande.
P? grund av ovann?mnda sk?l m?ste jag avvisa ditt klagom?l som obefogat .
Med tanke p? att detta inte ?r det f?rsta klagom?let fr?n dig som r?r hasardspelsrelaterade fr?gor, vill jag ta tillf?llet i akt att presentera n?gra resurser och alternativ som kan hj?lpa dig att g? vidare.
Som en del av v?rt Global Self-Exclusion Initiative har vi samarbetat med BetBlocker, en Storbritannien-registrerad v?lg?renhetsorganisation som tillhandah?ller ett gratis verktyg f?r att hj?lpa m?nniskor att hantera sina spelvanor. BetBlocker till?ter anv?ndare att blockera ?tkomst till ?ver 84 230 spelwebbplatser p? flera enheter.
Tj?nsten ?r snabb att installera (bara 2 minuter) och k?rs tyst i bakgrunden.
Den st?der 7 spr?k och erbjuder anonym anv?ndning, vilket g?r att individer kan begr?nsa ?tkomsten till spelsajter helt eller begr?nsa ?tkomsten under s?rbara perioder.
F?r mer information:
Observera: BetBlocker begr?nsar ocks? ?tkomsten till sajter med information om hasardspel, inklusive Casino Guru. Om du vill anv?nda v?r webbplats f?r p?g?ende klagom?l eller resurser, se till att det h?r alternativet ?r avmarkerat under installationen.
Dessutom, om du k?mpar med spelberoende kan det vara ett avg?rande steg mot ?terh?mtning att n? ut till n?gon och s?ka professionell hj?lp. Behandlingscentrumen i Italien som listas p? den h?r sidan ?r specialiserade p? att hj?lpa individer att ?vervinna spelrelaterade utmaningar genom telefonsupport, onliner?dgivning eller personliga sessioner.
Jag uppmuntrar dig att utforska dessa resurser och ta kontakt med proffs som kan ge den v?gledning och det st?d du beh?ver.
Jag ?r verkligen ledsen att vi inte kunde n? en mer gynnsam l?sning f?r dig den h?r g?ngen. Jag hoppas dock att de resurser som tillhandah?lls kommer att hj?lpa dig att vidta n?dv?ndiga ?tg?rder f?r att l?sa det h?r problemet och hitta st?d f?r att g? vidare.
Med v?nlig h?lsning,
Kubo
Dear filippo00000,
After a thorough review of all the evidence provided by both sides, we have reached a final resolution regarding your case. Unfortunately, the outcome may not be what you were hoping for.
Following the investigation, it has been determined that your claim for a refund lacks valid grounds. Specifically, the email dated October 3, 2024, in which you allegedly disclosed your gambling problem, was never received by the casino. While you have provided multiple pieces of evidence suggesting that the email was sent, we have reasonable grounds to conclude that this "message" is, in fact, a fabricated thread created on October 31, 2024, to appear as if it were a reply to an earlier email. The casino has sufficiently proven that no such message from October 3, 2024, exists or ever existed.
The first mention of your gambling issues occurred on October 29, 2024, after which no further deposits were made. This timeline suggests that your claim may have been an attempt to abuse the self-exclusion policy in an effort to retroactively recover losses incurred before disclosing your gambling problem. This raises concerns about potential misuse of responsible gambling measures.
Due to the aforementioned reasons I must reject your complaint as unjustified.
Given that this is not the first complaint from you involving gambling-related issues, I would like to take this opportunity to introduce you to some resources and options that may help you moving forward.
As part of our Global Self-Exclusion Initiative, we’ve partnered with BetBlocker, a UK-registered charity that provides a free tool to help people manage their gambling habits. BetBlocker allows users to block access to over 84,230 gambling websites across multiple devices.
The service is quick to install (just 2 minutes) and runs quietly in the background.
It supports 7 languages and offers anonymous use, allowing individuals to restrict access to gambling sites completely or limit access during vulnerable periods.
For more information:
Please note: BetBlocker also restricts access to gambling information sites, including Casino Guru. If you wish to use our site for ongoing complaints or resources, ensure that this option is unchecked during setup.
Additionally, if you are struggling with gambling addiction, reaching out to someone and seeking professional help can be a crucial step toward recovery. The treatment centers in Italy listed on this page specialize in helping individuals overcome gambling-related challenges through phone support, online counseling, or in-person sessions.
I encourage you to explore these resources and connect with professionals who can provide the guidance and support you need.
I am truly sorry that we could not reach a more favorable resolution for you this time. However, I hope the resources provided will help you take the necessary steps to resolve this matter and find support moving forward.
Best Regards,
Kubo
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