I've been trying to withdraw my money from MrBet for over a week. I send them all my documents for verification, and they tell me they'll review it within 48 hours. 48 hours pass, and they reject it again. I'm realizing through the complaints pages that this isn't the first time this has happened to someone trying to withdraw money. (I understand verification is important, but over a week for verification? I sent them everything, and still no response. Their support system doesn't work, only automated responses.) I hope you can help me. I don't know what to do with this situation. I need that money urgently and I haven't received any answers. Thank you very much.

Llevo más de 1 semana intentando retirar mi dinero en la página MrBet. Les envío todos mis documentos para la verificación y me dicen que en 48 horas lo revisan. Pasan 48 horas y los vuelven a rechazar. Me voy dando cuenta a través de las páginas de reclamos que no es primera vez que le pasa a alguien que quiere retirar dinero. (Entiendo que la verificación es importante pero, ?más de 1 semana para que lo verifiquen? Les envié todo y aún así no hay respuesta. Su sistema de soporte no funciona solo respuestas automáticas. Espero puedan ayudarme ya no se que hacer con esta situación. Necesito ese dinero urgentemente y no tengo ninguna respuesta. Muchas gracias.

Dear Bjergfer10,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Bjergfer10,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Bjergfer10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No, nothing, never again with Mr.bet Casino, the WORST CASINO EVER! Let everyone know, don't put a single peso in there. Regards! This is so people don't go to that casino to waste time and money. !!!!! THANKS, CASINO GURU.

no nada, nunca mas con el casino Mr.bet el PEOR CASINO DE TODOS! que todo el mundo lo sepa, no coloquen ni un peso $$$$ saludos! que quedo esto para que la gente no entre a ese casino a perder tiempo y plata. !!!!! GRACIAS CASINO GURU.

Dear Bjergfer10,

Can you please advise if your account has been verified after all and if yes, when exactly?

Additionally, did you accumulate your winnings with real money balance or a bonus?

Please forward the communication between you and the casino related to this case to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear Bjergfer10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.