Hello, I've encountered a problem. I accepted a bonus from mystake, but now I am unable to play slots or withdraw my money. I urgently need a solution. If anyone knows how to cancel this and withdraw my money, it would be a great help. I also am unable to play slots.

Hola, tuve un problema. Acepte un bonus de mystake al cual ahora no puedo jugar slots ni tampoco puedo retirar mi dinero. Necesito respuesta urgente, si alguien sabe cómo cancelarlo y retirar mi dinero sería mucha ayuda, tampoco puedo jugar slots

Hello gasparfalco13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this your first bonus you claimed in the casino? Is it a casino or sports betting bonus? Did you contact the casino support in order to cancel the bonus and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Dear gasparfalco13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.