Hello, unfortunately I must express my concern that the Mystake casino is beginning to raise some doubts. I registered a few months ago (around February) and was asked to verify my account. Mystake requires three forms of verification: an identification document, email, and proof of residence.

The latter can be confirmed by a gas / electricity / phone bill, bank statement, or by providing a residency certificate.

While my email and documents have been verified, the website is encountering a problem with my proof of residence.

I am asking for help because despite my attempts to contact customer service, I cannot verify my proof of residence and therefore withdraw my casino earnings.

Salve purtroppo devo avvisare che mystake casino sta iniziando a insospettirmi dubbi, ho fatto la registrazione qualche mese fa (circa febbraio) e mi è stato chiesto di verificare il mio account. Mystake richiede 3 verifiche: documento, email, prova di residenza.

quest’ultima può essere provata mediante bolletta di gas/luce/telefono/ estratto conto bancario oppure fornendo il certificato di residenza.

Verificati email e documenti il sito riscontra un problema con la prova di residenza.

vi chiedo un aiuto perché avendo provato pure a scrivere all’assistenza non riesco a verificare la prova di residenza e prelevare il mio guadagno fatto giocando al casino.

Hello r7pm29zr88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it the residence missing only What exactly is wrong with the documents required? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear r7pm29zr88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.