Hi, I accidentally activated a bonus and now it won't let me place bets or withdraw my money. What do I need to do to solve it?

Hola, active un bono por error y ahora no me deja apostar ni retirar mi plata, que tengo que hacer para solucionarlo?

Hello leossj4z,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this the first ever bonus you used in the casino? Did you try to cancel it directly within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear leossj4z,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.