Hej, jag vill notera att jag v?ntar p? att kasinot ska svara p? tv? olika e-postmeddelanden:
"Buenos dias,
Tack f?r svaret, men detta l?ser inte mitt fall. Jag accepterar denna klausul och om jag best?mmer mig f?r att forts?tta spela i ditt kasino kommer jag att ?ndra l?senordet f?r s?kerhets skull.
Det jag fr?gar ?r f?ljande:
- ?tkomsthistorik mellan 00:00 och 09:00 den 8 februari.
– Bankkonton dit mina pengar skickades.
- Anm?lan.
Om jag inte har ovanst?ende ber jag om urs?kt igen, men ?rendet kommer att rapporteras till konsumentkontoret i mitt land och kommer att hanteras personligen med de medel jag har tillg?ng till.
Jag f?rst?r att f?r dig ?r det bara ett annat fall, men den h?r os?kerheten som skapats under en enda speldag kan jag inte till?ta det.
Jag v?ntar p? ditt svar.
H?lsningar."
"Buenos dias,
F?r att f?lja upp ?rendet har min bank svarat p? min f?rsta fr?ga om den nekade transaktionen. Detta var deras svar:
"K?ra herr G***:
Vi svarar p? ditt brev, som skrevs in i denna reklamations- och kundtj?nst med registreringsnumret som anges ovan, d?r du uttrycker ditt obehag ?ver att inte se en ?verf?ring som skulle ha utf?rdats ?terspeglas i ditt konto.
De som ?r intresserade av det du avsl?jar, informerar dig om att det med de angivna uppgifterna inte har varit m?jligt f?r oss att lokalisera ?verf?ringen i fr?ga. D?rf?r ber vi dig att, f?r att ta hand om din f?rfr?gan, skicka oss mer information om operationen, tillhandah?lla dokumentation som bevisar att den skickades av emittenten, inklusive information som operationsreferens, datum och belopp som g?r att vi kan hitta det, i Vid en internationell ?verf?ring m?ste du f?rse oss med Swift som utf?rdats av den best?llande banken samt all annan ytterligare information.
Utan en annan speciell, tar vi f?rdel av m?jligheten att h?lsa dig mycket uppm?rksamt."
Jag ber dig d?rf?r att ge mig den information jag ombeds att l?mna: st?djande dokumentation fr?n avs?ndaren, inklusive information s?som referens f?r transaktionen, datum och belopp som g?r att vi kan lokalisera den, vid en internationell ?verf?ring m?ste den tillhandah?lls med Swift som utf?rdats av den best?llande banken samt annan ytterligare information.
Tack p? f?rhand.
H?lsningar."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Buenos dias,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Buenos dias,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Dear Mr. G***:
We reply to your letter, which was entered in this Claims and Customer Service with the registration number indicated above, in which you express your discomfort at not seeing a transfer that should have been issued reflected in your account.
Those interested in what you expose, inform you that with the data provided it has not been possible for us to locate the transfer in question. Therefore, we ask that, in order to attend to your request, you send us more details about the operation, providing documentation proving that it was sent by the issuer, including information such as the operation reference, date and amount that allows us to locate it, in In the case of an international transfer, you must provide us with the Swift issued by the ordering bank as well as any other additional information.
Without another particular, we take advantage of the opportunity to greet you very attentively."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
Hi, I would like to note that I am waiting for the casino to reply to two different emails:
"Good morning,
Thanks for the answer, but this does not solve my case. I accept this clause and if I decide to continue playing in your casino I will change the password for security.
What I ask is the following:
- Access history between 00:00 am and 09:00 am on February 8.
- Bank accounts where my money was sent.
- Claim form.
In case I do not have the above, I am sorry again, but the case will be reported to the consumer office in my country and will be dealt with personally with the means at my access.
I understand that for you it is just another case, but this insecurity created in a single day of play I cannot allow it.
I await your reply.
Regards."
"Good morning,
To follow up on the case, my bank has replied to my first query about the denied transaction. This was their reply:
"Estimado Sr. G***:
Contestamos a su escrito, que tuvo entrada en este Servicio de Reclamaciones y Atención al Cliente con el número de registro arriba indicado, en el que manifiesta su malestar al no ver reflejada en su cuenta una transferencia que deberían haberle emitido.
Interesados por cuanto expone, comunicarle que con los datos aportados no nos ha sido posible localizar la transferencia en cuestión. Por tanto, le rogamos que, para poder atender su solicitud, nos remita mayor detalle sobre la operación, aportando documentación acreditativa de su envió por parte del emisor, que incluya datos como referencia de la operación, fecha e importe que nos permita localizarla, en caso de tratarse de una transferencia internacional debe facilitarnos el Swift emitido por el banco ordenante así como cualquier otra información adicional.
Sin otro particular, aprovechamos la ocasión para saludarle muy atentamente."
I therefore ask you to give me the information I am asked for: supporting documentation from the sender, including information such as the reference of the transaction, date and amount that allows us to locate it, in the case of an international transfer, it must provided with the Swift issued by the ordering bank as well as any other additional information.
Thanks in advance.
Regards."
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