OK then i played with a bonus and i had to wager 3500 euros to take my withdrawal i did that and the day after i got a mail that i ve exceeded the maximum allowed bet of 5 euros in which case i didnt

all my games where X1.50 euros per spin but i had 4 windows playing at the same time

it doesnt say anywhere dont play with multiple slots and if you are your total bet at all slots must not exceed the amount of 5 euros

they let me play i won a big amount of 1100 i lost 500 because i had to reach the 3500 euros limit to take my money

they are not acting like a professional casino stay away from these clowns

Hello danoulis,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play 4 different games at the same time or 1 game in 4 different windows? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account had been successfully verified the same day (so they said) and I was playing 4 different games at once

Specifically 4 different slots of pragmatic play and in one it gave me a very high profit

Today I spoke with them and they say a sorry we just refunded your bonus

Yesterday, while I had made a withdrawal, they delayed too much while I had sent the documents and I asked them why you are delaying the withdrawal, is there any identification document missing?

No they replied everything is fine withdrawal requests are arranged in order of priority

Until today they canceled it

I have already filed a complaint with the Gambling Commission in Greece and I am waiting for their response from there

Note :

When you wanted to play more than €5 the slot wouldn't let you cut you anyway... So?

They are definitely scammers and their license should be revoked in a survey I did there are many comments that they find a way in profits not to pay

If no solution is found I will see it through to the end

Ο λογαριασμ?? ε?χε επαληθευτε? την ?δια μ?ρα με επιτυχ?α (?τσι ε?παν) και ?παιζα 4 διαφορετικ? παιχν?δια ταυτ?χρονα

Συγκεκριμ?να 4 διαφορετικ? slots τη? pragmatic play και στο ?να μου ?δωσε και πολ? ψηλ? κ?ρδο?

Σ?μερα μ?λησα μαζ? του? και λ?νε ?να λυπουμαστε απλ? σα? επιστρ?ψαμε το μπ?νου?

Χτε? εν? ε?χα κ?νει αν?ληψη καθυστερο?σαν υπερβολικ? εν? ε?χα στε?λει τα ?γγραφα και του? ρ?τησα γιατ? καθυστερειτε για την αν?ληψη λε?πει κ?ποιο ?γγραφο ταυτοπο?ηση? ?

?χι απ?ντησαν ε?ναι ?λα καλ? τα αιτ?ματα αν?ληψη? τακτοποιουνται με σειρ? προτεραι?τητα?

?σπου σ?μερα το ακ?ρωσαν

?χω κ?νει ?δη καταγγελ?α και στην Επιτροπ? τυχερ?ν παιχνιδι?ν στην Ελλ?δα και περιμ?νω και απ? εκε? απ?ντηση του?

Σημε?ωση :

?ταν ?θελε? να πα?ξει? π?νω απ? 5€ το slot δεν σε ?φηνε σε ?κοβε ?τσι κι αλλι?? ... Οπ?τε ?

Σ?γουρα ε?ναι απατε?νε? και πρ?πει να του? ανακαλ?στει η ?δεια σε μια ?ρευνα που ?κανα υπ?ρχουν πολλ? σχ?λια ?τι βρ?σκουν τρ?πο στα κ?ρδη να μην πληρ?νουν

Αν δεν βρεθε? λ?ση θα το φτ?σω μ?χρι τ?λου?

Recent update

Tried to speak with customer support waited about 10 minutes no answer

My suggestion is that they must return the winnings to my account and put a new "quest" in order to take them back and not playing at 4 slots or what so ever

Me as a player i play for entertainment i dont like bad behaviour and people trying to take fool of me with stupid tricks

At all the other gambling companies here in Greece that i have account me and my wife we turnover about 70k a month without a single problem

They have to sort it out

Hello danoulis and thank you for all the information provided. I will now forward your complaint to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello danoulis,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite N1 Casino GR to join the conversation and contribute to the resolution of this complaint.

Hello danoulis,

please inform us of the email address associated with the account.

Dear N1 Casino GR team,

The player's details can be found under their replies in the thread.

Hi,

We don't have a player under this email. Because of this we were clarifying it.

Hello danoulis,

Could you please provide the login data/email address you used to register in the casino?

Thank you danoulis,

Let's see if the casino will be able to locate your account now.

Hello,

Regarding the statement "the casino is denying payment based on having multiple slots open": we never take action regarding such behaviour, and it is also not an aspect that is checked. Please, could you indicate the reason behind this perception?

In your case, the reason for the payment denial is related to a violation of our bonus policy, specifically exceeding the allowed maximum bet while playing with a bonus package. As outlined in our bonus policy, we do not welcome placing bets exceeding 5 euros when playing with bonuses.

First, you don't have the terms in a prominent place

Secondly you don't give the history you claim the "violation" took place because all the bets were on 4 machines at the same time at €1.5 each

When I tried to get a bonus the machine cut me off anyway so even if I wanted to I couldn't bet more

No data so no history I can only see the last 50 moves the only thing left is that in total I had more than €5 bet because I was playing at the same time on several machines

I don't understand the reason for not having a history and the answer you give yes you did but I don't tell you when

My big problem is not the money but your behavior and unprofessional approach to a matter

If you did it to me you've certainly done it to a lot of people and this has to stop

Πρ?τον δεν ?χετε του? ?ρου? σε εμφαν?? σημε?ο

Δε?τερον δεν δ?νετε το ιστορικ? που ισχυριζεστε ?τι ?γινε η "παρ?βαση" γιατ? ?λα τα στοιχ?ματα ?ταν σε 4 μηχαν?ματα ταυτ?χρονα στο 1.5€ το καθ?να

?ταν προσπ?θησα να π?ρω μπ?νου? με ?κοψε το μηχ?νημα ?τσι κι αλλι?? οπ?τε και να ?θελα δεν μπορο?σα να ποντ?ρω παραπ?νω

Χωρ?? στοιχε?α λοιπ?ν χωρ?? ιστορικ? που μπορ? να δω μ?νο τι? 50 τελευτα?ε? κιν?σει? το μ?νο που μ?νει ε?ναι ?τι στο σ?νολο ε?χα π?νω απ? 5€ ποντ?ρισμα επειδ? ?παιζα ταυτ?χρονα σε πολλ? μηχαν?ματα

Δεν καταλαβα?νω τον λ?γο μη ?παρξη? ιστορικο? και την απ?ντηση που δ?νετε ναι το ?κανε? αλλ? δεν σου λ?ω ποτε

Το μεγ?λο μου πρ?βλημα δεν ε?ναι τα χρ?ματα αλλ? η συμπεριφορ? σα? και η μη επαγγελματικ? προσ?γγιση σε ?να θ?μα

Αν το κ?νατε σε εμ?να σ?γουρα το ?χετε κ?νει σε πολ? κ?σμο και αυτ? πρ?πει να σταματ?σει

Dear N1 Casino GR team,

Could you please send the player's game history to my email address ([email protected]) and mark the overbets?

Good morning,

We've sent an email to Peter.

You ve send the email to Peter and i ve asked for it so many times ?

Thank you N1 Casino GR team for the game history. Let me ask you some additional questions. Were those overbets single bets and are there no automatic max bet limits for bonus play?

We have provided you with a list of overbets; we have not transferred the rest of the list. This player had different bet sizes.

We do not technically limit bets, but we clearly announce maximum bets in promotions/on the website. This is the only requirement for wagering from our side.

Thank you N1 Casino GR team for the clarification.

Dear danoulis,

I've reviewed your game history and the data suggests that you made overbets on several occasions and hit some significant wins too. Even though we prefer if the casinos enforce the maximum bet rule on the software level, this is not an industry standard yet. You can read more on the issue here: http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets. Considering the advantage gained by making overbets and the fact that the maximum bet amount is displayed in the specific bonus terms, I'm afraid I won't be able to help you.

Dear danoulis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It was nothing in plain sight about the bonus and secondly I have requested the analysis with bets for a month now and have not received it

I know very well what I did and how I played, I will stick to my original position

Δεν ?ταν τ?ποτα σε εμφαν?? σημε?ο για το μπ?νου? και δε?τερον ?χω ζητ?σει την αν?λυση με τα bets εδ? και ?να μ?να και δεν την ?χω λ?βει

Ξ?ρω πολ? καλ? τι ?κανα και πω? ?παιξα θα επιμε?νω στην αρχικ? μου τοποθ?τηση

Dear danoulis,

Thank you for your reply. As I mentioned before, considering the available evidence, I won't be able to help you. Your complaint will be rejected. I can only recommend you read the casinos' T&Cs carefully in the future. If you disagree with our decision, please turn to the Hellenic Gaming Commission (https://www.gamingcommission.gov.gr/index.php/en/) for further assistance. I wish I could be of more help.

Best regards,

Peter