Tack f?r ditt mejl och f?rklaring av situationen.
Jag kollade villkoren som finns p? webbplatsen och jag hittade detta:
"Bonus p? ins?ttning med ett oms?ttningskrav:
Om en bonus har beg?rts ?r den h?gsta till?tna insatsen (b?de verkligt och bonussaldo) €/CAD 8 tills oms?ttningskravet ?r klart. Denna regel g?ller ?ven f?r de gratissnurr eller bonusspel en spelare kan k?pa direkt fr?n ett spel eftersom k?pbeloppet betraktas som beloppet f?r insatsen."
V?r st?ndpunkt f?rklaras n?rmare i Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets :
"Maximalinsatsregeln ?r i sj?lva verket en branschstandard, precis som det faktum att ett casino har r?tt att beslagta spelarens vinster fr?n bonusspel efter att ha brutit mot denna regel. Vi f?redrar att inte g? emot branschstandarder genom att straffa kasinon som anv?nder regeln f?r maximal insats mot spelare fr?n tid till annan."
Men om du k?nner att du har blivit anklagad av misstag, skicka g?rna din spelhistorik till mig. Min e-mail adress ?r [email protected]
Om det finns n?gon annan relevant kommunikation mellan dig och casinot ang?ende denna specifika fr?ga, skicka den ocks?. Du kan beg?ra din spelhistorik f?r en viss period fr?n casinosupport.
Thanks for your email and explanation of the situation.
I checked the terms and conditions found on the website and I found this:
"Bonus on deposit with a wagering requirement :
If a bonus has been claimed, the maximum bet allowed (both real and bonus balance) is €/CAD 8 until the wagering requirement is done. This rule also applies to the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet."
Our position is closely explained in Fair Gambling Codex http://www.kpvfaw.com/fair-gambling-codex-for-casinos#max-bets:
"The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time."
However, if you feel like you have been accused mistakenly, feel free to forward me your game history. My email address is [email protected]
If there is any other relevant communication between you and the casino regarding this specific issue, please send it as well. You can request your gaming history for a specific period from casino support.
Automatiskt ?versatt: