K?ra AlainCawley,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om din negativa upplevelse med Nine Win Casino.
V?nligen f?rst? att KYC ?r en mycket viktig och v?sentlig process, under vilken kasinot ser till att pengarna skickas till den r?ttm?tige ?garen. Eftersom de inte har lyxen att fysiskt kunna se alla spelare och kontrollera deras identifiering och dokument, ?r detta det enda s?ttet spelinr?ttningar kan slutf?ra verifieringsprocedurerna. Inget av de seri?sa och licensierade casinona tar l?tt p? KYC och det kan ta n?gra arbetsdagar att slutf?ra denna grundliga process.
Till?t mig att st?lla n?gra fr?gor till dig s? att jag b?ttre kan f?rst? situationen.
- Vilka betalningsmetoder har du anv?nt f?r att s?tta in p? casinot? Kan du kontrollera dina ins?ttningar i ins?ttningshistoriken?
- Kan du dela din kommunikation med casinot? Skicka e-postmeddelanden eller chattranskriptioner till min e-post p? [email protected] , eller l?gg upp sk?rmdumpar h?r
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Tomas
Dear AlainCawley,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nine Win Casino.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Please allow me to ask you a few questions, so I can better understand the situation.
- Which payment methods have you used to deposit in the casino? Are you able to check the record of your deposits in the deposit history?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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