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HemKlagom?lNineCasino - Spelaren upplever en f?rsening av uttagsverifiering.
NineCasino - Spelaren upplever en f?rsening av uttagsverifiering.
Automatiskt ?versatt:
Belopp:
1 800 R$
NineCasino
S?kerhetsindex:V?ldigt h?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Brazil submitted all necessary documentation for account verification but faced issues when trying to withdraw, as it continued to show as needing verification. Despite having played at the casino before, she felt disrespected by the lack of resolution for the withdrawal process after winning. The issue was resolved when the casino identified a problem with the ID submission, manually uploaded it, and verified the account. Following this, the player successfully received her payment.
Spelaren fr?n Brasilien l?mnade in all n?dv?ndig dokumentation f?r kontoverifiering men st?tte p? problem n?r han f?rs?kte ta ut, eftersom det fortsatte att visa sig beh?va verifieras. Trots att hon spelat p? kasinot tidigare k?nde hon sig respektl?s av bristen p? l?sning f?r uttagsprocessen efter att ha vunnit. Problemet l?stes n?r kasinot identifierade ett problem med ID-inl?mningen, laddade upp det manuellt och verifierade kontot. Efter detta fick spelaren sin betalning framg?ngsrikt.
Jag skickade all dokumentation f?r att kunna g?ra mitt uttag, och det visar sig att det beh?vs verifiering. N?r jag f?rs?ker dra tillbaka st?r det att jag m?ste verifiera. Jag g?r in i chatten och de s?ger att det ?r ett problem. Med alla pengar de tj?nar kan de inte fixa detta. Jag tycker att det ?r respektl?st mot spelaren. Jag har alltid spelat d?r men aldrig vunnit f?rut. D?remot gillar jag casinot. Och nu n?r jag har vunnit l?ter de mig inte dra mig ur.
I sent all the documentation to be able to make my withdrawal, and it shows as needing verification. When I try to withdraw, it says I need to verify. I enter the chat and they say there's a problem. With all the money they earn, they can't fix this. I think it's disrespectful to the player. I've always played there but never won before. However, I like the casino. And now that I've won, they won't let me withdraw.
Enviei toda documenta??o para poder efetuar meu saque , aparece como verificar.E quando vou sacar fala que tenho que verificar.Entro no chat dissem que está com problemas.Agors com tanto dinheiro que ganham n?o consegue corrigir isso .Acho um desrespeito com o jogador.Sempre joguei lá porém nunca havia ganho .Porém gosto do cassino.E agora que ganhei n?o deixam sacar.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. V?nligen f?rst? att KYC ?r en mycket viktig och v?sentlig process, under vilken kasinot ser till att pengarna skickas till den r?ttm?tige ?garen. Eftersom de inte har lyxen att fysiskt kunna se alla spelare och kontrollera deras identifiering och dokument, ?r detta det enda s?ttet spelinr?ttningar kan slutf?ra verifieringsprocedurerna. Inget av de seri?sa och licensierade casinona tar l?tt p? KYC och det kan ta n?gra arbetsdagar att slutf?ra denna grundliga process.
Kan du ber?tta vilka dokument du redan har tillhandah?llit och exakt n?r du skickade den senaste?
Har du tillhandah?llit alla n?dv?ndiga dokument i r?tt format? Laddade du upp dem via spelarens profil eller skickade du dem via e-post?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Kristina
Dear fabi232011,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Could you please advise which documents you have already provided and when exactly you sent the last one?
Have you provided all the required documents in the correct format? Did you upload them via the player's profile or did you send them via email?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Godmorgon, ja, jag kollade, jag skickade alla dokument, men jag blev informerad om ett internt problem, som de enligt kundtj?nstteamet inte vet hur l?ng tid det kommer att ta att l?sa. Jag f?rst?r fr?gan, men jag tror att det ?r brist p? respekt f?r spelaren, vi har sv?rt att vinna och n?r vi g?r det blir det en byr?krati.
Good morning, yes, I checked, I sent all the documents, but I was informed of an internal problem, which, according to the customer service team, they don't know how long it will take to resolve. I understand the issue, but I think it's a lack of respect for the player, we have a hard time winning and when we do, it becomes a bureaucracy.
Bom dia sim verifiquei, enviando todos os documentos, acontece que fui informada de um problema interno deles.Que segundo o atendimento n?o sabe o prazo para ser solucionado.Entendo a quest?o,mas acho uma falta de respeito com o jogador, custamos ganhar e quando ganha virar uma burocracia.Se soubesse do problema deles nem tinha jogado lá.
Tack s? mycket f?r ditt svar, fabi232011. Var detta den enda f?rklaringen du fick fr?n kasinot? Kan du skicka all relevant kommunikation mellan dig och casinot till [email protected] ? Alternativt kan du l?gga upp det h?r. Tack p? f?rhand.
Thank you very much for your reply, fabi232011. Was this the only explanation you received from the casino? Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.
Varje dag loggar jag in p? chatten f?r att se om det ?r l?st och alltid samma svar, utan prognos. Det v?rsta ?r att du bara kollar ditt konto om du vinner och f?rs?ker g?ra uttag.
Every day I log on to the chat to see if it's been resolved and always the same answer, with no forecast. The worst thing is that you only check your account if you win and try to withdraw.
Todos os dias entro no chat para ver se foi resolvido e sempre a mesma resposta.e sem previs?o.O pior de tudo é que vc só verifica a conta caso ganhe e tente sacar.
Tack s? mycket, fabi232011, f?r ditt samarbete. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Katarina ( [email protected] ) som kommer att st? till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, fabi232011, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Tack f?r att du uppm?rksammade denna fr?ga. Vi uppskattar verkligen din feedback och arbetar g?rna f?r att l?sa detta ?rende till b?sta f?r b?da parter.
Vi har noggrant kontrollerat kontot och m?rkt att det var ett problem med att skicka in ID:t via Sumsub, v?rt team laddade upp det manuellt och kontot ?r nu verifierat. Vi kan se att fabi232011 kunde skapa en beg?ran om uttag som nu granskas av v?rt ekonomiteam och n?r de ?r klara kommer uttaget att behandlas.
Meddela oss om du har ytterligare fr?gor.
Med v?nlig h?lsning,
Nine Casino
Hello!
Thank you for bringing this matter to our attention. We truly value your feedback and are happy to work toward resolving this matter for the good of both parties.
We have carefully checked the account and noticed that there was an issue with submitting the ID via Sumsub, our team uploaded it manually and the account is now verified. We can see that fabi232011 was able to create a withdrawal request which is now being reviewed by our finance team and once they are done the withdrawal will be processed.
Jag uppskattar verkligen responsen och uppm?rksamheten.
I really appreciate the response and attention given.
Realmente ontem o atendimento da nine realizou a verifica??o manual.E hj e o prazo do pagamento.Creio que será feito no prazo.Agradeco a resposta e aten??o dada.
Vi ?r glada att h?ra att ditt problem har l?sts. Vi kommer att markera klagom?let som "l?st" i v?rt system. Vi uppskattar ditt samarbete och bekr?ftelse. Om du n?gonsin st?ter p? n?gra problem med detta eller n?got annat kasino i framtiden, var god kontakta v?rt Center f?r l?sning av klagom?l. Vi ?r h?r f?r att hj?lpa till.
Som ni vet tar vi inte betalt f?r v?ra tj?nster, och vi accepterar inte heller n?gra dricks. Vi skulle dock uppskatta det mycket om du kunde ta en stund att dela din upplevelse med v?ra tj?nster p? Trustpilothttps://www.trustpilot.com/evaluate/www.kpvfaw.com . En ?rlig recension, tillsammans med eventuella f?rslag p? f?rb?ttringar, skulle vara ov?rderlig. Din feedback kan hj?lpa andra som kanske funderar p? att kontakta oss f?r hj?lp med onlinekasinorelaterade problem.
Tack p? f?rhand f?r din tid.
Med v?nlig h?lsning,
Katarina
www.kpvfaw.com
Dear fabi232011,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
