I can't do the survey, it's always and pre-revision

N?o consigo fazer o levantamento, fica sempre e pré revis?o

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon,

Thank you in advance for your contact and your concern. They made me a payment of 500 euros, 320 euros is missing which I had already requested the withdrawal, they canceled my request, the request was made on 06/20/2025. Thank you for your help.

Thank you.

Boa tarde,

Agrade?o de já seu contato e sua preocupa??o. Me fizeram um pagamento de 500 euros, está a faltar 320 euros quais já tinha pedido o levantamento, eles fizeram o cancelamento do meu pedido, o pedido foi feito no dia 20/06/2025. Agrade?o a vossa ajuda.

Grato.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please let us know if you currently have a pending withdrawal in your casino account? If so, we kindly ask you to send us a screenshot of the pending request, showing the date and amount.

Has the casino provided any reason for the cancelation?

Could you confirm how many days it took to receive the first €500 withdrawal?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good evening

I have a pending withdrawal as shown in the printout

I received the 500 euros a few days after making the complaint.

Thank you

Boa noite

Eu tenho um levantamento pendente conforme o print

Eu recebi os 500 euros alguns dias depois de fazer a reclama??o.

Grato