The casino will not let me submit a withdraw request through the website. It says restricted and to cancel customer support. This casino is part of SpinLogic which has the same type of website as brango, extreme, bonus blitz, ect. I know they are linked because this same issue began on bonus blitz at the same time, and happened right after I closed my accounts on brango and extreme because I wanted to limit the amount of casinos I played on. I’m absolutely verified through their software and have places numerous deposits and withdraws through these sites, although this is my first time attempting a withdrawl on this specific site. When speaking to someone on their online chat, most of the time they just end the chat shortly after asking for help with my withdrawal. One out of the 5 different people I spoke with on their chat option responded to my cash out help and just said to email them for it to be processed which I did. Their cashout time listed says 10 minutes. Now they did respond to my email quickly, but just said it will take time and to be patient. When I responded to their email asking how much time, I was just told to be patient. Being that I’m verified in their system, with numerous deposits and withdraws through these sites, i do not understand the hold up and feel like doing this is the only way I will see my request process. Im hoping you guys can help.

Dear Jshandilis12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I know I’m verified by this casino. But the problem is that the casino website won’t even let me submit a withdraw. It states that I’m restricted from doing a withdraw and to contact customer support. The first 3 or 4 times speaking to someone, and telling them what the issue is, they would respond by saying one moment and then shortly after close the chat. So there is no withdraw processing. On the 4th try or so I was told to email for the withdraw the amount, my casino user ID and crypto address. So I did. I got a response but my account still does not have any "pending withdrawls". I know this issue has to do with me closing my casino extreme and brango accounts. This exact same thing happened with Yabby casino when I tried to submit a withdraw and all of these cashiers are linked together. But their customer support was actually helpful and the person I spoke with in live chat fixed it right away and told me to reload the page and it worked. I’m 100% positive I’m verified. If my account had a pending cash out then I would totally understand waiting

Dear Jshandilis12,

Is there any chance you requested to be self-excluded at this casino? Have you received any explanation from customer support as to why the withdrawal option is not available for you? Have you accumulated your winnings with or without an active bonus?

Dear Jshandilis12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.