B?sta mcd6802,
F?rst och fr?mst svarade du ?terigen med ganska omfattande text d?r du "r?rde" flera punkter. Efter att ha l?st igenom det och "borttagit" alla dina personliga k?nslor och antaganden ?r slutsatsen (s?vitt jag f?rst?r det r?tt) att du har fortsatt att klaga p? ditt This Is Vegas-fall p? olika forum och webbsidor och n?r casinoteamet har tillr?ckligt med och varnade dig f?r att om du inte slutar "f?rtala" och "falskt anklaga dem" kommer de att g? vidare och engagera sig med hj?lp av paragraf 11.10 som de tydligt har informerat dig om.
V?rt t?lamod har f?rs?mrats och vi ber nu kunden omedelbart att ta bort absolut alla inl?gg som inneh?ller ogrundade misstankar och "anningar" som smutsar ner v?rt rykte med grundl?sa p?st?enden. Underl?tenhet att f?lja kommer att resultera i en eskalering av detta ?rende i enlighet med paragraf 11.10 i v?ra villkor, som tar itu med missbruk av konton. Potentiella konsekvenser inkluderar upps?gning av konto, konfiskering av vinster och nekande av tj?nster.
Vi uppskattar din uppm?rksamhet p? denna fr?ga.
v?nliga h?lsningar
Och nu har du skickat in ?nnu ett klagom?l om att casinoteamet har fryst av $31 608 och inte behandlar ytterligare uttag? Jag undrar, varf?r ?r du f?rv?nad?
Jag har kollat (jag erk?nner att jag inte har l?st alla kommentarer och inl?gg eftersom det finns m?nga) forumen och webbsidorna som du har delat l?nkarna och i princip ingen har st?llt sig p? dig, vilket f?r mig att ?terigen undra var problemet egentligen kan ligga.
Jag kommer inte kommentera den sista delen av ditt tidigare inl?gg d? jag inte tycker att det ?r v?rt det. Du kommer fortfarande bara att se din po?ng oavsett f?rklaring.
En sak jag kommer att p?peka ?r att du fritt har kommit till v?rt klagom?lsforum och du har l?mnat in ditt klagom?l.
Vi p? Casino Guru f?rs?ker hj?lpa spelare genom att l?sa problem mellan spelarna och casinon om m?jligt, och vi erbjuder denna tj?nst gratis . www.kpvfaw.com ?r en oberoende informationsk?lla om onlinekasinon, onlinekasinospel och fungerar som en medlare f?r att l?sa spelares tvister som inte kontrolleras av n?gon speloperat?r.
S? ?ven om vi f?rs?kte hj?lpa dig, var v?rt beslut att avsl? ditt klagom?l efter att vi samlat in informationen fr?n b?da sidor och vi har gett tillr?cklig f?rklaring f?r v?rt beslut
F?r alla som ?r intresserade av att veta mer h?r ?r det f?rsta klagom?let: https://casinoguru-en.com/this-is-vegas-casino-player-faces-lengthy-delay-in
Med allt detta sagt, kan jag erk?nna att kasinots nuvarande agerande kanske inte ?r det ideala tillv?gag?ngss?ttet, och v?rt r?d till kasinon ?r att anv?nda regler som denna i verkligen sista utv?g alternativ, men med tanke p? omst?ndigheterna som leder till detta beslut, kan jag k?nna empati med casinoteamet efter att dina olika anklagelser utl?ste dem att inte forts?tta att betala de ?terst?ende medlen.
Och ja, jag kommer att anv?nda Casinomeisters huvud f?r klagom?l eftersom de fint har sammanfattat vad som verkar vara ditt arbetss?tt:
Ja, det verkar vara ett m?nster med dina inl?gg: du s?ger n?got som inte ?r sant -- vanligtvis p?st?r du att du ?r offer f?r det ena eller andra -- och n?r du korrigeras med st?djande bevis s?ger du "Jag var f?rs?ker inte antyda blaa blaa blaa".
Jag f?resl?r att om du undviker det sv?ra tillv?gag?ngss?ttet och seglade lite n?rmare sanningen i f?rsta hand skulle s?dana "missf?rst?nd" vara mycket mindre frekventa. Dessutom skulle din tid h?r vara mycket mindre fylld av de sp?nningar som oundvikligen blir resultatet av att vi hela tiden m?ste ?vervaka dina inl?gg f?r att motverka dina falska p?st?enden och egennyttiga f?rvr?ngningar av fakta.
N?r vi avvisade ditt tidigare ?rende som g?llde This is Vegas Casino, hade kasinot en giltig Cura?ao/Antillephone-licens. Det verkar dock som om denna situation har f?r?ndrats. Enligt v?r unders?kning har varken This is Vegas eller Paradise 8 Casino f?r n?rvarande en giltig licens. F?ljaktligen finns det ingen spelmyndighet som du kan eskalera ditt klagom?l till ytterligare. Men ?ven om du gjorde det, ?r det viktigt att notera att vi inte kan ifr?gas?tta det faktum att kasinot bara f?ljde sina etablerade regler.
Efter att ha samlat in all n?dv?ndig information ?r vi tyv?rr tvungna att avsl? detta klagom?l. Tyv?rr kunde vi inte hj?lpa dig med detta, men tveka inte att kontakta oss i framtiden om du st?ter p? andra (inte relaterade till detta eller ditt tidigare fall) problem med detta eller n?got annat casino och vi kommer att g?ra v?rt b?sta f?r att hj?lpa.
V?nliga h?lsningar,
Michal
Casino Guru
Dear mcd6802,
First of all, you once again responded with quite extensive text where you "touched" multiple points. After reading it through and "removing" all your personal feelings and assumptions the bottom line is (As far as I understand it correctly) you have continued to complain about your This Is Vegas case on various forums and webpages and once the casino team has enough and warned you that if you do not stop "slander" and "falsely accuse them" they will go ahead and engage using clause 11.10 as they have clearly informed you about.
Our patience has worn thin, and we now request that the customer promptly remove absolutely all posts containing unfounded suspicions and "hunches" that are tarnishing our reputation with baseless claims. Failure to comply will result in the escalation of this matter in accordance with Clause 11.10 of our terms and conditions, addressing the misuse of accounts. Potential consequences include account termination, winnings confiscation, and denial of services.
We appreciate your attention to this matter.
Best regards
And now you have submitted yet another complaint that the casino team has frozen off the $31,608 and is not processing further withdrawals? I wonder, why are you surprised?
I have checked ( I confess I have not read all the comments and posts as there are many) the forums and webpages you have shared the links and basically no one has sided with you, which makes me wonder again where the issue might really be.
I will not comment on the last part of your previous post as I don't think it is worth it. You will still see only your point no matter the explanation.
One thing I will point out is that you have freely come to our complaint forum and you have submitted your complaint.
We at Casino Guru are trying to help players by resolving issues between the players and the casinos if possible, and we are offering this service free of charge. www.kpvfaw.com is an independent source of information about online casinos, online casino games and acts as a mediator in resolving players’ disputes that is not controlled by any gambling operator.
So although we were trying to help you, our decision to reject your complaint was after gathering the information from both sides and we have provided sufficient explanation for our decision
For anyone interested to know more here is the first complaint: https://casinoguru-en.com/this-is-vegas-casino-player-faces-lengthy-delay-in
With all this being said, I can acknowledge that the casino's current action may not be the ideal approach, and our advice to casinos is to use rules like this in really last resort options, but given the circumstances leading to this decision, I can empathize with the casino team after your various accusations triggered them not to continue to pay the remaining funds.
And yes, I will use the Casinomeister's head of complaints point as they have nicely summed up what appears to be your modus operandi:
Yes, well, that appears to be a pattern with your posts: you say something that isn't true -- usually claiming to be the victim of one thing or another -- and when you are corrected with supporting evidence you say "I was not trying to imply blaa blaa blaa".
I suggest that if you avoided the hard-done-by approach and sailed a little closer to the truth in the first place such "misunderstandings" would be a lot less frequent. Also, your time here would be a lot less fraught with the tensions that inevitably result from us having to constantly monitor your posts to counter your false claims and self-serving distortions of the facts.
When we declined your previous case involving This is Vegas Casino, the casino possessed a valid Cura?ao/Antillephone license. However, it appears that this situation has changed. According to our investigation, neither This is Vegas nor Paradise 8 Casino currently hold a valid license. Consequently, there is no gaming authority to which you can escalate your complaint further. However, even if you did, it's important to note that we cannot dispute the fact that the casino was merely adhering to its established rules.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any other (not related to this or your previous case) issues with this or any other casino and we will try our best to help.
Best Regards,
Michal
Casino Guru
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