B?sta Parimatch Casino IN,
Tack f?r ditt svar. Jag ?r helt medveten om att det var mitt misstag att ?ppna mer ?n ett konto, och jag tar ansvar f?r det. Jag vill dock uppm?rksamma er p? de l?ften som er supportpersonal har gjort ang?ende verifiering av inloggningsuppgifter och uttag av mina pengar.
Ert team hade tydligt f?rs?krat mig om att efter att en sista verifiering av inloggningsuppgifter hade genomf?rts skulle mitt huvudkonto ?ppnas f?r uttag. Jag litade p? era ord och slutf?rde verifieringen enligt instruktionerna. Trots detta tvingades jag dock g? igenom fyra till fem omg?ngar av verifiering av inloggningsuppgifter, varje g?ng med l?ftet att "detta skulle bli den sista".
Jag har e-postbevis d?r er personal uttryckligen bekr?ftade att verifieringen jag gjorde skulle vara den slutgiltiga, och ?ven om den misslyckades skulle pengarna fortfarande betalas ut. De f?rs?krade mig att efter en lyckad verifiering skulle mitt konto ?ppnas inom 10–15 minuter. Tyv?rr h?nde detta aldrig.
N?r jag f?ljde upp fick jag inget svar p? en hel dag. Senare blev jag ombedd att g?ra ytterligare en verifiering av mina referenser, trots att jag p?minde dem om de tidigare l?ftena. ?nd? h?ll de inte sitt ord. De fortsatte processen och sa att om jag inte lyckades slutf?ra verifieringen skulle de konfiskera mina pengar.
Efter ytterligare diskussioner fick jag tv? alternativ:
V?nta tills de andra kontona ?r blockerade, varefter mitt prim?ra konto kommer att avblockeras f?r uttag.
Slutf?r ytterligare en inloggningsverifiering f?r ett annat konto, varefter pengarna ?verf?rs dit f?r uttag.
Jag valde att v?nta eftersom jag redan hade uppfyllt alla n?dv?ndiga verifieringar och litade p? deras tidigare ?taganden. Senare kontaktade en annan anst?lld mig och ber?ttade att eftersom jag hade l?mnat in ett klagom?l till Casino Guru, skulle de nu konfiskera mina pengar om jag inte genomf?rde ytterligare en verifiering av inloggningsuppgifter.
Jag ?r verkligen utmattad av den h?r o?ndliga cykeln. De beg?r 50 000 ? till f?r verifiering av inloggningsuppgifter, men jag har inga pengar kvar eftersom alla mina pengar ?r fastl?sta p? mitt konto. Jag bad dem till och med att l?ta mig anv?nda mitt kontosaldo f?r att slutf?ra verifieringen, men de v?grade.
Detta ?r helt enkelt or?ttvist och oetiskt. Jag har uppfyllt deras krav flera g?nger, och de h?ller inte sina l?ften. Jag har alla bevis i mina e-postkonversationer som visar vad som utlovades.
Sn?lla Casino Guru, jag ber uppriktigt om ert st?d f?r att hj?lpa mig att f? tillbaka alla mina pengar. Jag har varit samarbetsvillig hela tiden, men de upprepade verifieringarna av inloggningsuppgifter och brutna ?taganden ?r inte l?ngre acceptabla.
Tack f?r din tid och hj?lp.
Med v?nliga h?lsningar,
Skitst?vel Skitst?vel
Dear Parimatch Casino IN,
Thank you for your response. I fully acknowledge that it was my mistake to open more than one account, and I take responsibility for that. However, I would like to bring to your attention the promises made by your support staff regarding the credential verification process and the withdrawal of my funds.
Your team had clearly assured me that after completing one final credential verification, my primary account would be opened for fund withdrawal. I trusted your words and completed the verification as instructed. However, despite this, I was made to go through four to five rounds of credential verification, each time with the promise that "this would be the last."
I have email evidence where your staff explicitly confirmed that the verification I was doing would be the final one, and even if it failed, the funds would still be provided. They assured me that after successful verification, my account would be opened within 10-15 minutes. Unfortunately, this never happened.
When I followed up, there was no response for an entire day. Later, I was told to do another credential verification, even though I reminded them of the previous promises. Still, they did not honor their word. They continued the process, stating that if I failed to complete the verification, they would confiscate my funds.
After additional discussions, I was given two options:
Wait until the other accounts are blocked, after which my primary account would be unblocked for withdrawal.
Complete one more credential verification for another account, after which the funds would be transferred there for withdrawal.
I chose to wait as I had already fulfilled all the required verifications and trusted their previous commitments. Later, another employee contacted me, telling me that since I had raised a complaint on Casino Guru, they would now confiscate my funds unless I completed yet another credential verification.
I am truly exhausted by this endless cycle. They are asking for ?50,000 more for credential verification, but I have no funds left as all my money is stuck in my account. I even requested that they allow me to use my account balance to complete the verification, but they refused.
This is simply unfair and unethical. I have fulfilled their requirements multiple times, and they are not keeping their promises. I have all the proof in my email conversations showing what was promised.
Please, Casino Guru, I sincerely request your support in helping me recover all my funds. I have been cooperative throughout, but the repeated credential verifications and broken commitments are no longer acceptable.
Thank you for your time and assistance.
Kind regards,
S*** S***
Redigerad av en administrat?r p? Casino Guru
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