K?ra priya999co , tack f?r bekr?ftelsen, och jag vill ocks? tacka Parimatch-teamet f?r att de klev in.
Jag ?r glad att pengarna ?r tillbaka p? ditt konto. Som vi har diskuterat tidigare kommer jag nu att avsluta detta klagom?l som " avvisat ", eftersom du best?mde dig f?r att avbryta beg?ran om uttag och valde att ?terf?ra pengarna till ditt konto ist?llet.
N?r det g?ller ers?ttningen - du kan f?rs?ka kontakta kundsupporten, h?nvisa till det h?r fallet och se om ledningen ?r villig att ge dig n?gon form av bonus som kompensation. Det m?ste dock g?ras utanf?r detta klagom?l, eftersom s?dan kompensation inte ?r verkst?llbar och helt upp till kasinots gottfinnande.
Tack f?r din f?rst?else och jag beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden.
Dear priya999co, thank you for the confirmation, and I would also like to thank the Parimatch team for stepping in.
I am glad that the money are back in your account. As we have discussed previously, I will now close this complaint as 'rejected', since you decided to cancel the withdrawal request and opted for returning of the funds into your account instead.
As for the compensation - you can try contacting the customer support, referencing this case, and see if management would be willing to give you some kind of a bonus as a compensation. However, that needs to be done outside of this complaint, as any such compensation is not enforceable and completely up to the casino's discretion.
Thank you for your understanding, and I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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