Tack f?r all information och alla bevis som ni har l?mnat, Parimatch-teamet.
K?ra takita22,
Tack f?r svaret och bekr?ftelsen.
Efter att ha granskat all information och bevis vi kunnat samla in m?ste vi uppr?tth?lla kasinoteamets agerande.
Kasinots s?kerhetsteam har identifierat flera konton, inklusive ditt, som uppvisade spelbeteende som bryter mot deras regler. Alla dessa konton st?ngdes i enlighet d?rmed.
P? grund av casinots integritetspolicy och v?r egen kan jag tyv?rr inte ge ytterligare specifika detaljer, eftersom det finns ber?ttigade farh?gor om potentiellt missbruk av s?dan information i framtiden.
Jag kan f?rs?kra dig om att vi, som en oberoende part, noggrant har granskat all information och bevis vi kunnat samla in, och att casinoteamet agerade i enlighet med sina regler, vilka du godk?nde n?r du registrerade ditt konto.
Du har sj?lvklart r?tt att inte h?lla med om denna slutsats och kan kontakta kasinolicensmyndigheten om du anser att du har r?tt i din st?ndpunkt, men vi kan inte erbjuda ytterligare hj?lp med denna fr?ga.
Vi beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle.
Om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden, ?r du v?lkommen att kontakta oss, s? ska vi g?ra v?rt b?sta f?r att hj?lpa dig.
Med v?nliga h?lsningar,
Mikal
Kasinoguru
Thank you for all the information and evidence provided, Parimatch Team.
Dear takita22,
Thank you for the response and confirmation.
After reviewing all the information and evidence we could gather, we must uphold the casino team's actions.
The security team of the casino has identified multiple accounts, including yours, that exhibited gameplay behaviour violating their regulations. All these accounts were closed accordingly.
Due to the casino's privacy policy and our own, I am regretably unable to provide further specific details, as there are valid concerns regarding potential misuse of such information in the future.
I can assure you that we, as an independent party, have carefully reviewed all the information and evidence we could gather, and the casino team acted in accordance with their rules, to which you agreed when registering your account.
You certainly have the right to disagree with this conclusion and can reach out to the casino licensing authority if you feel justified in your position, but we are unable to offer any additional assistance regarding this issue.
We are sorry we could not be of more help on this occasion.
Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to help.
Best regards,
Michal
Casino Guru
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