Hello, I played different slots with the welcome bonus at this casino and won 75 euros. I'm only halfway through the sales criteria. Suddenly the message appeared: Error

The game is currently unavailable!

Customer service gave me the following answer to my question as to why I can no longer play slots:

The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.

I haven't done anything to justify that. I can't pay out the real money I paid because the minimum is 30 euros and I only have 15 euros in real money.

Could you please help me.

Greetings Oliver K***

Hallo, ich habe mit dem Willkommensbonus in diesem Casino an verschiedenen Slots gespielt und 75 Euro gewonnen. die Umsatzkriterien habe ich erst zur H?lfte erfüllt. Pl?tzlich erschien die Meldung: Fehler

Das Spiel ist derzeit nicht verfügbar!

Der Kundenservice gab mir folgende Antwort auf meine Frage, wieso ich kein Slot mehr spielen kann:

The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.

Ich habe nichts getan, womit das gerechtfertigt ist. Mein einegezahltes Echtgeld kan. ich mir auch nicht ausbezahlen, da das Minimum bei 30 Euro liegt und ich nur 15 euro Echtgeld habe.

k?nnen sie mir bitte helfen.

Gruss Oliver K***

Dear olik25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify how much money is currently in your account? Do I understand correctly that the bonus is still active and you have not yet finished the wagering requirements?

If there is any other relevant communication between you and the casino, please forward it to [email protected], or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

in the main account there are 15 euros and in the bonus slot account 75.48 euros. The bonus is still active and half fulfilled.

Love from

Olivier

Hallo Kristina,

im Hauptkonto befinden sich 15 Euro und im Bonusslot-Konto 75,48 Euro. Der Bonus ist noch aktiv und zur H?lfte erfüllt.

Lieben Gruss

Oliver

Thank you very much for your reply, olik25. Do I understand correctly that you are not able to play any games at the moment?

Right. I can't play any games, deposit money and, above all, I can't withdraw my real money, since I only have 15 euros, but the minimum withdrawal amount is 30 euros.

Richtig. ich kann keine Spiele spielen, kein Geld einzahlen und vor allem auch nicht mein Echtgeld auszahlen, da ich ja nur 15 Euro habe, aber der Mindestbetrag zur Auszahlung 30 Euro betr?gt.

Thank you very much olik25 for your cooperation. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear olik25,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite PariPesa Casino to the conversation to participate in the resolution of this complaint.

Thank you very much.

Danke sch?n.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi olik25,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (https://verification.curacao-egaming.com/validateview.aspx?domain=paripesa.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they responded ([email protected]). I wish I could be of more help.

Best regards

Peter

We’ve reopened this complaint at the request of PariPesa Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. We received the following message from the casino:

Dear Olik25,

We apologize for the inconvenience you experienced while playing with the bonus. To further investigate the issue, we kindly ask you to contact our priority support team at [email protected].

Additionally, to assist you effectively, please provide a video recording of the error message you encountered to this mail. This will help our technical team analyze the problem and find a resolution as quickly as possible.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Paripesa Team

Dear olik25,

Please contact the casino support and keep us updated.

Dear olik25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.