Dear Casino Guru Team,

I am writing to file a complaint against the online betting platform PariPulse.

When I initially registered my account, I mistakenly entered random personal information because I was not informed that accurate personal data was mandatory. Later, when I tried to make my first withdrawal, the platform requested ID verification.

I provided them with genuine and official documents (Algerian National ID Card) along with proof of my first deposit. However, they rejected my verification documents, claiming that the information does not match their records. They are now accusing me of submitting forged documents and threatening to block my account, despite me providing authentic and verifiable documents.

Attached you will find:

My National ID (front and back)

A screenshot of my first deposit transaction

I am the legitimate owner of the account and have full evidence to support my identity.

I kindly request your assistance in mediating this issue and helping me retrieve my funds and access to my account.

Thank you for your time and consideration.

Sincerely,

[Aouragh H****]

Dear Heythem,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

Thank you for your reply. However, my issue has been misunderstood — this is not just a delayed payment.

When I first created my account with PariPulse, I did not know that I had to provide my real personal ID information, so I entered random details at registration.

Later, when I tried to withdraw $470, the casino asked for identity verification. I sent my real, official ID and clearly explained the situation, but they refused to accept my documents and claimed I was not the real account holder.

In reality, I am the true and only owner of the account. I have full access to the account — I can log in and out anytime. I am the one who made the deposit, and I even submitted the proof of deposit and my national ID to the casino and to you.

The email address, phone number, and even the Google Authenticator linked to the account are all mine and under my control.

I contacted the casino several times by email to resolve this honestly, but they completely ignored me.

So please understand that this is not just a delay, but a case of an honest player being denied rightful access to his funds. I kindly ask you to help me resolve this and recover my money.

Thank you very much for your support,

Dear Heythem,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

Thank you for your message.

Unfortunately, my issue has not been resolved. The initial withdrawal request was rejected, and every time I try to request a new withdrawal, I receive the same message from the casino :

"Document request. Please contact our security team.")

I already submitted my real and valid ID and explained the situation clearly, but the casino keeps avoiding the issue and refusing to process my payment.

I kindly ask for your continued assistance in resolving this matter.

And again,

Just to clarify once more: My problem is not a delayed withdrawal. My withdrawal was rejected because the casino claims my identity doesn’t match the account data, even though I provided my real ID and all proofs of ownership.

Please take this into account before asking about the payment status again.

Thank you.

Best regards

Heythem

Dear Heythem,

Thank you for your message.

Unfortunately, there is very little we can do in cases like this. It is essential that players register using their accurate and truthful personal information, as even a single discrepancy can result in a permanent account suspension. (https://paripulse.com/en/information/rules/7)

Given the breach of the casino’s terms and conditions, it is highly unlikely that they will proceed with account verification or process any withdrawals.

Please let us know if there is anything else we can assist you with.

Kind regards,

Nick

Subject: Reconsideration Request for My Complaint – Paripulse Account

Dear Nick and Casino Guru team,

Thank you for your reply.

I fully understand the importance of registering with accurate and truthful information. However, I would like to clarify that I am the rightful owner of the Paripulse account in question. I have access to all linked credentials, including the registered email, phone number, Google Authenticator, and initial deposit confirmation. I can log in at any time, and I’m ready to provide any documents needed to verify my identity.

I believe there might have been a misunderstanding or an issue during the registration process, but I assure you that I have no intention of breaching the terms. I’m simply trying to access the funds that rightfully belong to me.

Please reconsider assisting me in resolving this dispute. I value your platform and trust your support in standing up for fair play and responsible gambling.

Thank you again,

Heythem

Dear Heythem,

Thank you for your message.

Unfortunately, you have already breached the terms by registering with fake details. Please be reminded that all users are required to register using their personal and correct information. Failure to do so may result in account suspension or banning, as is standard across all reputable online casinos.

Given the nature of the violation, we regret to inform you that we are unable to assist further in this matter, and the complaint will now be closed.

Thank you for your understanding.

Best regards,

Nick