Their machines are rigged

Sus máquinas están manipuladas

Dear huberthugo1992,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Pin-Up Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Hello, if I play more than 10,000 pesos in a week, it's not possible that I can't win anything, and my cell phone and the game always freeze.

hola si van mas de 10mil peso que juego en una semana y no es posible que no pueda ganar nada y siempre se traba mi cel y el juego

and I'm falling short on what I've bet, I feel it's much more

y me estoy quedando corto en lo que eh apostado yo siento que es mucho más

Dear huberthugo1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, if it is a lot of money that I have bet and I don't know if it is because I am already a master level and I feel that the more you level up the more you have to invest because if you bet 500 pesos you don't win and they shamelessly take it from you and only if you deposit more than 1000 thousand pesos is when the machines are unlocked so you win something.

Hola si es mucho el dinero que eh apostado y no se si sea que ya soy un nivel maestro y siento que entre más subas de nivel más tienes que invertir porque si apuestas de 500 peso no ganas y te lo quitan descaradamente y solo si les depositas más de 1000 mil pesos es cuando las máquinas se desbloquean para que ganes algo

Then you see when the machines are not going to give you anything and that is when they are blocked because you only deposited 500 pesos but when you deposit more than 1000 neither the phone is blocked nor I play them

Luego luego se ve cuando las máquinas no te van a dar nada y es cuando estan bloqueadas porque solo les depositaste 500 pesos pero cuando les depositas arriba de 1000 ni el teléfono se me bloque ni los juego

Dear huberthugo1992,

Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear huberthugo1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
www.kpvfaw.com