Hej,
spelarkontot st?ngdes p? grund av ett aff?rsbeslut.
Videosamtalet genomf?rdes f?r att verifiera spelarens identitet och verifiera vinsterna. Efter ett lyckat samtal informerades spelaren om att ett kontoutdrag beh?vs f?r att manuellt kunna ta ut det ?terst?ende saldot.
Samtalet skedde den 30 augusti, direkt efter att ett e-postmeddelande skickats till spelaren med all information som beh?vs.
Den 9 september svarar spelaren p? detta mejl utan n?got dokument och h?vdar bara att spelaren inte h?rt n?got fr?n oss sedan 3 veckor. P? detta mail svarade vi direkt med samma info fr?n tidigare, vilket dokument som beh?vs och vad som kommer att h?nda med hennes saldo.
Sedan dess v?ntar vi p? svar och det beg?rda dokumentet.
Spelaren f?ljer inte specifikationerna. S? snart det n?dv?ndiga dokumentet tillhandah?lls kan det ?terst?ende saldot skickas till spelaren.
Kontot f?rblir st?ngt permanent.
Tack,
Hello,
the player account was closed due to a business decision.
The Video call was conducted in order to verify the players identification and verify the winnings. After successful call, player was informed that a bank statement is needed, to be able to manually withdraw the remaining balance.
The call happened on Aug 30th, right after an email was send to the player with all the info needed.
On Sep 9th player answers on this email without any document and only claims that the player did not hear anything from us since 3 weeks. To this email we replied directly with the same info from before, what document is needed and what will happen with her balance.
Since then we wait for an answer and the requested document.
Player does not comply to the specifications. As soon as the needed document is provided, the remaining balance can be sent to the player.
The account will stay closed permanently.
Thanks,
Automatiskt ?versatt:
