Tack f?r ditt e-postmeddelande och bevisen, QuickWin-teamet.
K?ra Lukinu,
Efter en noggrann granskning av informationen och bevisen fr?n kasinot ?r jag r?dd att jag inte l?ngre kan driva detta ?rende. Tyv?rr klarade du inte kontrollerna Know Your Customer (KYC) och Anti-Money Laundering (AML) av giltiga sk?l, och vi h?ller med kasinots beslut.
P? grund av kopplingarna mellan ditt konto och andra inom kasinots n?tverk, inklusive delade personliga uppgifter och betalningsuppgifter, m?ste vi avvisa detta klagom?l.
Tyv?rr, vi kunde inte hj?lpa dig med detta, men tveka inte att kontakta oss i framtiden, om du st?ter p? n?gra problem med detta eller n?got annat casino, s? ska vi g?ra v?rt b?sta f?r att hj?lpa.
V?nliga h?lsningar,
Michal
Casino Guru
Thank you for your email and the provided evidence, QuickWin team.
Dear Lukinu,
After a careful review of the information and evidence provided by the casino, I am afraid I am no longer able to pursue this case. Unfortunately, you did not pass the Know Your Customer (KYC) and Anti-Money Laundering (AML) checks for valid reasons, and we agree with the casino's decision.
Due to the connections between your account and others within the casino's network, including shared personal and payment details, we must reject this complaint.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
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