Hello

They haven't paid me for over a month now. This is only $280. ??I don't know why a site as big as they advertise is paying so late. Before this, they waited a month for my documents. Now every time I message them, they say it will be paid soon. But there has been no news for over a month.

also im fully verified in website.

Dear Abedpilot,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rabona Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with casino support regarding the issue?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1- 5 december 2024

2 - i never use bonus im just playing with real money

Thank you very much, Abedpilot, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Abedpilot,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Rabona Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when he can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email, [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Abedpilot, I have contacted the casino but have not received a reply. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact Anjouan Gaming (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia

We’ve reopened this complaint at the request of Rabona Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. We have received the following message from Rabina Casino:

Dear all ,

Thank you for your patience.

We would like to let you know that customer withdrawal is complete and paid out on our side.

Best Regards

Rabona Team

Dear Abedpilot, can you please confirm whether you received the withdrawal from the casino?

Hello dear casino guru team

they paid me yesterday all amount.

Thank you for your follow-up and respect for users.

Dear Abedpilot,

Thank you very much for the confirmation! I'm glad to hear that your issue has been resolved so I'll go ahead and mark the complaint as 'resolved' in our system. Your cooperation was very appreciated. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

www.kpvfaw.com