I requested a withdrawal of $200 on May 31st I had already completed the verification process through the third party company that they use and when I talk to customer service and ask what the status of my withdrawal was they keep telling me that they're going to escalate it but that takes 48 business hours which is six business days so another week at least just to get an answer about anything.

Dear lori22879,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear lori22879,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I am still waiting on the money. They said they approved the withdrawal on June 13th and it was supposed to be sent to my bitcoin account. I still have not received it.

Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Unfortunately I didn't screenshot the chats and I don't know how to retrieve them. The last chat was a fee days ago and they said it would deposited into my bitcoin wallet on 6/27/24

Thank you very much, lori22879, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I received the money this morning. Thanks for your help

Thank you, lori22879, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.