H?lsningar alla,
K?ra keshavdubey1011 ,
Eftersom du fick tillbaka dina pengar skulle jag inte betrakta det som sl?seri med tid alls.
- Det var i grunden en sportbetting-relaterad fr?ga, vilket ?r en sorts fr?ga vi inte ens f?r n?rvarande hanterar; om kasinot inte hade best?mt sig f?r att ?terst?lla dina vinster och l?tit dig ta ut ditt saldo, och det hade f?rsett oss med relevant bevis som st?der anklagelsen fr?n leverant?rens sida relaterad till enbart ett sportvadslagnings?rende, skulle vi f?rmodligen ha avslutat/avvisat ?rendet av en s?dan anledning, och du skulle inte ha f?tt n?got fr?n de konfiskerade medlen; det ser ut som att det bara var en goodwillgest fr?n kasinots sida f?r att l?ta dig ta ut de omtvistade medlen
- Kasinot har r?tt att st?nga vilket konto som helst n?r som helst, utan att ange en anledning, och vi accepterar helt ett s?dant beslut om det ?terst?ende saldot betalas i sin helhet - vilket skedde h?r
- Kasinot uppfyllde alla skyldigheter gentemot dig genom att betala ut dina vinster i sin helhet, s? inga pengar fanns kvar p? ditt spelkonto; d?rf?r anser vi att ?rendet ?r framg?ngsrikt l?st
Baserat p? ovanst?ende kommer jag nu att markera ditt klagom?l som "l?st" i v?rt system. Tveka inte att kontakta oss i framtiden om du st?ter p? n?gra problem med detta eller n?got annat casino. Vi ?r h?r f?r att hj?lpa till.
Om du vill f?ra ?rendet vidare p? grund av ers?ttning rekommenderar jag att du v?nder dig till tillsynsmyndigheten eller ADR. ?ven om det tog l?ngre tid, ?terst?llde kasinot och betalade ut dina pengar trots leverant?rens rekommendation att konfiskera dem. D?rf?r finns det redan nu inget vi kan g?ra f?r att hj?lpa dig med din beg?ran om ers?ttning.
Tack s? mycket, Raj.bet Team , f?r din hj?lp och ditt samarbete!
Med v?nlig h?lsning,
Branislav, www.kpvfaw.com
Greetings all,
Dear keshavdubey1011,
Since you received your money back, I would not consider it a waste of time at all.
- It was basically a sports betting-related issue, which is a kind of issue we even currently do not handle; if the casino had not decided to restore your winnings and let you withdraw your balance, and it had provided us with the relevant evidence supporting the accusation on the provider's side related to only a sports betting matter, we would have probably closed/rejected the case for such a reason, and you would not have received anything from the confiscated funds; it looks like it was only a goodwill gesture on the casino's side to let you withdraw the disputed funds
- The casino has the right to close any account at any time, without providing a reason, and we completely accept such a decision if the remaining balance is paid in full - which happened here
- The casino fulfilled all obligations toward you by paying your winnings in full, so no funds were left in your gaming account; therefore, we consider the matter successfully resolved
Based on the above-stated, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
If you would like to take the case further due to compensation, I recommend you turn to the regulator or ADR. Although it took longer, the casino restored and paid out your funds despite the provider's recommendation to confiscate them. Therefore, at this point, there is already nothing we can do to help you with your request for compensation.
Thank you very much, Raj.bet Team, for your help and cooperation!
Best regards,
Branislav, www.kpvfaw.com
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