While playing Mines, I was completing the wagering requirements to withdraw my money. The wager was set at x3. They have poor limits on their games, so I decided not to play with them anymore and just wanted to withdraw my funds. However, I encountered an issue with the withdrawal of my money. First, they required a x3 wager, and now they say they can't pay me out in USDT TRC20, even though I made my deposit using this method. Now, they're asking me again to meet a x3 wager requirement. I request that this casino be held accountable.

играя в мины делал вейджер чтобы вывести свои деньги , вейджер составлял х3, у них плохие лимиты на игры поэтому решил не играть у них а просто вывести средства обратно, столкнулся с проблемой выплаты моих же денег, то вейджер х3, то уже они не могут мне выплатить на юсдт трс20, хотя я делал депозит этим методом, теперь они снова пишут пройти вейджер х3, прошу поставить данное казино на место.

Dear GODENKOR,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RioBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any previous withdrawals from the casino?
• Is your casino account verified?
• Could you please share any supporting evidence supporting your claims, such as your communication with the casino, and a screenshot of your successful deposit with the hash of the transaction visible? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

KYC passed, have not withdrawn money before.

KYC пройден, деньги ранее не выводил.

2 screenshot I asked what progress I had on my account so as not to make a mistake in the wager, and on the 1st screenshot the wager had already been made, but they rejected the withdrawal because they cannot withdraw to usdt trs 20

2 скриншот я чтобы не ошибиться в вейджере спросил какой прогресс на моем аккаунте, а на 1 скриншоте вейджер уже был сделан, но они отклонили вывод так как не могут вывести на юсдт трс 20

here the proceedings are already going on, they are asking to make a wager x3 again, after I made it and they rejected my withdrawal, because they can’t withdraw money to USDT TRC20

тут уже идут разбирательства дальше, они просят снова сделать вейджер х3, после того как я его сделал и они отклонили мне вывод , потому что не могут вывести деньги на USDT TRC20

they themselves created a request for payment, and closed it themselves, as if they had solved the issue.... the money was never paid by them. this is the worst casino

они сами создали запрос по поводу выплаты, и сами закрыли будто решили вопрос.... деньги так и не выплачены ими. это самое ужасное казино

they couldn't make money on me, now they came up with the idea of taking 10% from the withdrawal, supposedly I didn't make the wager x3

они не смогли заработать на мне, теперь придумали забрать 10% с вывода якобы я не сделал вейджер х3

From the history it is clear that I made a wager x3

из истории видно что вейджер я сделал х3

Thanks for your replies, GODENKOR.

• Could you please confirm the amount of your deposit? Kindly share a hash of the transaction made or any other supporting evidence.
• Have you asked the casino how much wagering is remaining?
• Post screenshots here or send the information to my email at [email protected]

Dear GODENKOR,

If your gameplay can be considered low risk - the outcome of the game round is likely to lead to almost guaranteed high return % of a bet. the casino might opt to not consider the wagering complete.

If you didn't play in order to risk your funds, we might not be able to help.

I'll await your reply.

I didn't get you, what do you mean by low-risk? Playing in a casino is risky in itself, even 98% of 10 attempts in some casinos end in 2 failures. So what do you mean by low-risk?

я вас не понял, что значит малорискованный ? игра в казино само по себе дело рискованное, даже 98% в некоторых казино на 10 попыток завершается 2 неудачами. так что ты имеешь ввиду малорискованный ?

Thank you very much, GODENKOR, for providing the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected])  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear GODENKOR,

I truly appreciate you sharing your experiences with the Casino Guru team. We will now proceed to reach out to the casino.

Hello. To fulfill the conditions in such cases, you need to wager x3 on SR. You played a game in which SR is not credited at all, that is, you tried to wager the wager using a risk-free strategy. Such wagering attempts are not accepted.

At the moment the player has no funds on the balance or for payment. The last payment for 507.8 usdt was on 11/7/2024.

Здравствуйте. Для выполнения условий в таких случаях нужно отыгрывать х3 по СР. Вы же играли в игру, в которой СР вообще не начисляются, то есть пытались отыграть вейджер, используя безрисковую стратегию. Такие попытки отыгрыша не принимаются.

На данный момент у игрока нет средств ни на балансе, ни на выплате. Последняя выплата на 507.8 usdt была 7.11.2024.

here is your agent replied that I made a wager of 1000, what you came up with there risk-free no one cares anymore, the conditions were met, in all casinos it doesn't matter where you play, ONLY you introduce your concept of risk-free, funny, idiotic casino, you can close the complaint, they made a withdrawal of funds

вот ваш агент ответил что я сделал вейджер 1000, то что вы там придумали безрисковую никого уже не волнует, условия были выполнены, во всех казино без разницы где играешь, ТОЛЬКО вы вводите свое понятие безрисковый, смешно, идиотское казино, можете закрыть жалобу, они произвели вывод средств

Dear GODENKOR,

Thank you for using the Casino Guru complaint resolution center. I sincerely apologize for the negative experience you had with this casino. I hope you won't encounter the same issue again. Since you've received your withdrawal and your account balance is now zero, we consider your query resolved. We will now mark it as 'resolved' in our system.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards,