The money has not been credited yet, even though it's been since 25.08.23

Деньги незачисленны, до сих пор время прошло с 25.08.23

Dear ruslanrutskyi, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Good day, Veronica to you. Thank you for your support and timely response to such cases. I'm waiting for a response from the service provider!

Доброго времени суток, Вам Вероника. Спасибо за поддержку и своевременное реагирование на подобные случаи. Ожидаю ответ от поставщика услуг!

The money was never credited to the personal account...Support from the Riobet casino responded that there was no response from the financial gateway!

Деньги так и не были зачислены на личный счёт…Поддержка с казино Riobet ответило что нет ответа от финансового шлюза!

Dear ruslanrutskyi,

please, could you clarify if you tried contacting your payment provider regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to [email protected]? Alternatively, you may post the screenshots here.

Hello, yes, but the receipt shows that the money has been written off, the document is included!

Здравствуйте да но по квитанции видно что деньги списаны , документ вов ложении!

I sent you a receipt for payment by email [email protected]

Квитанцию об оплате отправил Вам на емеил [email protected]

Have you checked with your bank to see if the money were returned to your account? Please send me the bank statement dating from August 25 up until today to [email protected]. Thank you.

Dear ruslanrutskyi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.