Hej CasinoDino , trevligt att tr?ffa dig!
Jag heter Matej och jag kommer att hj?lpa dig med det h?r fallet. Jag ska g?ra mitt b?sta f?r att hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Jag har granskat dina bevis, och bara f?r att vara s?ker p? att jag f?rst?r hela situationen - 600 € i fr?ga - ?r det din ins?ttning som gjordes den 06/03, eller det totala saldot vid det datum d? ditt konto slutligen st?ngdes?
Samtidigt skulle jag vilja bjuda in en representant f?r RoboCat Casino att delta i konversationen och delta i utredningen av det h?r fallet ocks?. Skulle du m?jligen kunna ge ytterligare information om problemet med att konfiskera saldot f?r spelaren som beh?vde utesluta sig sj?lv p? grund av spelproblemet och klarg?ra situationen?
En s?dan regel strider mot v?r Fair gambling Codex , d?rf?r skulle jag rekommendera att inte bara ?terbetala spelarens saldo, utan ocks? ?verv?ga att ta bort denna del av T&C-avtalet.
Tack f?r ditt t?lamod och ditt samarbete p? f?rhand.
Hello CasinoDino, nice to meet you!
My name is Matej, and I will be assisting you with this case. I'll do my best to help you resolve this issue as soon as possible. I have reviewed your evidence, and just to make sure I understand the whole situation - the 600€ in question - is it your deposit made on 06/03, or overall balance by the date your account got finally closed?
Meanwhile, I’d like to invite a representative of RoboCat Casino to join the conversation and participate in the investigation of this case as well. Could you possibly provide additional information regarding the issue with confiscating the balance of the player who needed to self-exclude due to the gambling problem and clarify the situation?
Such rule goes against our Fair gambling Codex, therefore I would recommend not only to refund the player's balance, but also considering deleting this part of the T&C agreement.
Thank you for your patience and cooperation in advance.
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