Won almost 11k, which can’t be withdrew all at once, only able to withdraw $750 a day with up to 3 pending , and I was told multiple times by the chat help that withdraws are processed within 3 business days, so I keep waiting and nothing and then chat gives copy and paste answers, at this rate it’ll take me months to get my money I won, its like my money is held hostage and almost forced to spend it

Dear RomanGagne,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok thanks will do

It’s currently day 14, and my withdrawals are still under review, the chat and email support aren’t much help and have said the same thing every time for the past 2 weeks basically, I’ve run out of options

What information do you need to get this taken care of?

Dear RomanGagne,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Still haven’t received my withdrawals, no new updates, just that it’s processing for the past 2 weeks

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

Did you accumulate your winnings with or without a bonus?

This is my first time withdrawing, there was no verification needed and no bonus was used

Thank you very much, RomanGagne, for providing all the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.