Hello, I deposited three times the same day, two payments were added without any problems, the third payment was made through another payment gateway and was not credited to my account, but was deducted from my account

Dobry den, vlozil jsem tentyz den trikrat, dve platby se pricetly bez problemu, treti platba byla provedena pres jinou platebni branu a nebyla prictena na ucet, ale byla mi odectena z uctu

Dear Haxz99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Haxz99,

Has there been any news? Have you contacted the payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, no news, I still claim that the payments are rejected by my bank, which I contacted several times and it checked that everything went well. I'm afraid I won't get my money back, as I've read on several other forums, so people have the same problem

Dobry den, zadne novinky, stale mi tvrdi ze platby jsou zamitnuty moji bankou, kterou jsem nekolikrat kontaktoval a ta zkontrolovala ze vsechno probehlo v poradku. Obavam se ze sve penize uz zpet nedostanu, jak jsem se jiz docetl na nekolika jinych forum tak lidi maji stejny problem

Thank you very much Haxz99 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Haxz99,

I looked at your complaint and will do my best to help you. I would like to invite Rolletto Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposit?

We would like to ask the Rolletto Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: [email protected].

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

We’ve reopened this complaint as per the Casino’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.     

Dear Haxz99,

I have information that this complaint should be solved. Was your deposit credited and can I consider this case as resolved, please?

Hello, the deposit was still not credited and no one communicated with me anymore. The same thing happened to me at a casino with the same owner mystake.com

Dobry den, vklad stale nebyl pripsan a nikdo semnou uz nekomunikoval. To stejne se mi stalo u casina se stejnym majitelem mystake.com

Thank you for your reply. 

Please write to us again. 

I will do my best to solve your problem as soon as possible. 

We apologize that something like this happened to you. 

Dear Casino,

give us some email where the player can send his request.

Hello,

Sorry about the missing information. 

Please write to us at : [email protected]

Dear Haxz99,

please, write them and let me know the result of your communication.

Thanks.

Dear Haxz99,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can reopen this complaint anytime.