Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you activated? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Do I understand correctly that the bonus amount has not been released?
• Also, do I understand correctly that you requested the withdrawal before completing the wagering requirements? Did you cancel the bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

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