B?sta Rooster.Bet Team,
Tack f?r ditt mejl. Jag har svarat med n?gra ytterligare fr?gor f?r att b?ttre f?rst? hela situationen och ser fram emot ditt svar.
K?ra scott1993casey,
Din spelhistorik ser ut att vara ganska omfattande, men fr?n bevisen jag har f?tt hittills ser det ut som att du verkligen har lagt flera insatser som ?verskrider den maximala insatsgr?nsen n?r du spelade med en aktiv bonus. Som casinoteamet n?mnde ovan, medan du spelade med Bonus Store Free Spins, har du lagt flera insatser som ?verskrider den maximala insatsgr?nsen som n?mns i regel 2.2.:
Den maximala insatsen n?r du satsar ?r 5 EUR, 5 USD, 7,5 CAD, 7,5 AUD, 7,5 NZD, 50 NOK, 400 RUB, 100 ZAR, 500 INR eller motsvarande i andra valutor, om inget annat anges. F?r satsningar p? kryptovaluta best?ms den maximala insatsen av kryptomotsvarigheten p? 5 EUR vid tidpunkten f?r vadet, baserat p? v?xelkursen som tillhandah?lls av Coinbase Converter.
Jag har beg?rt din fullst?ndiga spellogg fr?n kasinot och din bonushistorik f?r att dubbelkolla h?ndelsef?rloppet, men jag ?r r?dd att jag kanske inte har n?gra positiva nyheter f?r dig. ?ven om jag har full f?rst?else f?r att ogiltigf?rklaring av vinsterna kan verka lite h?rd ur din synvinkel, tyv?rr, om vinsterna f?rv?rvas i strid med bonusvillkoren, ?r du tyv?rr inte ber?ttigad att beh?lla dem. Inget kasino skulle betala dig n?gra vinster under s?dana omst?ndigheter. ?ven om jag inte ?r i st?nd att fatta ett slutgiltigt beslut just nu, m?ste jag f?rmedla att sannolikheten f?r en positiv l?sning p? ditt klagom?l ?r os?ker.
Dear Rooster.Bet Team,
Thank you for your email. I have responded with some additional questions to better understand the whole situation and am looking forward to your response.
Dear scott1993casey,
Your gameplay history looks to be quite extensive, but from the evidence I have received so far, it does look like you indeed placed multiple bets exceeding the maximum bet limit while playing with an active bonus. As the casino team mentioned above, while you were playing with the Bonus Store Free Spins, you have placed multiple bets exceeding the maximum bet limit as mentioned in rule 2.2.:
The maximum bet while wagering is 5 EUR, 5 USD, 7.5 CAD, 7.5 AUD, 7.5 NZD, 50 NOK, 400 RUB, 100 ZAR, 500 INR, or the equivalent in other currencies, unless otherwise specified. For cryptocurrency bets, the maximum bet is determined by the crypto equivalent of 5 EUR at the time the bet is placed, based on the exchange rate provided by Coinbase Converter.
I have requested your full game log from the casino and your bonus history to double-check the course of events, but I fear that I might not have positive news for you. While I fully understand that voiding the winnings might seem a bit harsh from your point of view, sadly, if the winnings are acquired in violation of the bonus terms, you are not eligible to retain them. No casino would pay you any winnings under such circumstances. While I am not in a position to deliver a final decision at this moment, I must convey that the likelihood of a favourable resolution to your complaint is uncertain.
Automatiskt ?versatt:
