Dear AvgTroller, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RTbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• What games did you play (slots, live casino, sports betting)?
• Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

• this was my 1st time playing in the casino with the welcome bonus for slots so i haven't made any withdrawals in the past.
• it was on slots.
• both withdraw requests are still in the "Under Review" status.

Thank you very much for your reply, AvgTroller. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post the screenshots here. Thank you in advance.

i allready sent you the requested mail.

Thank you very much, AvgTroller, for your cooperation. I will now transfer your complaint to my colleague Martina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear AvgTroller,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite RTbet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear AvgTroller,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Kind regards,

RTbet team

I confirm that indeed the money allready appeared in my account. That was a nightmarish experience. More than 3 months, so many emails for an easy process of KYC that other casinos take a couple of days to proccess.

Scammy tactics in my opinion.

Have a great life.

p.s. Casino Guru did all the work again. Thanks.

Dear AvgTroller,

I totally understand that receiving the money after such a long time does not give you very good user experience. However, it could have been just an unfortunate situation and it′s not the usual casino′s tactic..

But despite all of it, I am so happy to hear that you received your money! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martina Bennett

www.kpvfaw.com