Hej Tomas,
Observera att vi har varit i kommunikation med spelaren flera g?nger om att hans beg?ran om uttag inte ?r fullst?ndig.
Spelaren verkar beg?ra uttaget via v?r kassa, som det borde vara, men han misslyckas med att tillhandah?lla alla n?dv?ndiga detaljer f?r att vi ska kunna behandla hans uttag.
Jag skulle vilja f?rs?kra spelaren att vi inte har n?gon avsikt att h?lla inne ett uttag p? €406. Vi behandlar g?rna tusentals euro i uttag varje dag.
Vi har nu skickat tillbaka saldot till spelarens kassasaldo s? att han kan beg?ra uttaget igen med alla detaljer som kr?vs.
Jag f?resl?r ocks? att spelaren sk?rmregistrerar processen han tar f?r att beg?ra uttaget i v?r kassa s? att vi kan v?gleda honom d?refter.
H?lsningar,
Paul
Hello Tomas,
Please note that we have been in communication with the player for numerous times about his withdrawal request not being complete.
The player seems to be requesting the withdrawal via our cashier, as it should be, but he is failing to provide all the necessary details for us to be able to process his withdrawal.
I would like to assure the player that we do not have any intention to withhold a €406 withdrawal. We happily process thousands of euros in withdrawals every day.
We have now sent the balance back to the player cash balance so he can re-request the withdrawal once again with all the details required.
I also suggest the player to screen record the process he is taking to request the withdrawal on our cashier so we could guide him accordingly.
Regards,
Paul
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