They are not accepting my ID, which is of an old type. Initially, they thought it had expired because they saw the issue date. Then they told me it has a 10-year validity, so again, they said it was not valid. After finally accepting that all IDs expire in August 2026, they told me once more that my ID had expired.

Δεν δ?χονται την ταυτ?τητα μου, η οπο?α ε?ναι παλαιο? τ?που. Αρχικ? ν?μιζαν ?τι ?χει λ?ξει επειδ? ε?δαν την ημερομην?α ?κδοση? τη?. Στην συν?χεια μου ε?παν ?τι ?χει 10ετη ισχυ, ?ρα π?λι δεν ?χει ισχ? κ μετ? αφο? αποδ?χτηκαν ?τι ?λε? οι ταυτ?τητε? λ?γουν τον Α?γουστο του 26 μου ε?παν π?λι απ? την αρχ? ?τι η ταυτ?τητα μου ?χει λ?ξει.

Dear Ismini2025,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your ID seems to be the only issue?
• Have you provided any other documents to verify your account and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello,

Finally, as they wrote to me, they accepted my driver's license, the old one. My ID card, although it is completely legal and valid (I travel with it, I use it in banks and in all public services), they do not accept it.

Now the next step they ask me to verify my account is a bank document with details: name-surname, residential address, date of issue and 3 transactions. However, this document is not issued electronically via e-banking. I sent them a document issued electronically by the bank where it confirms the ownership of the account with my name-surname and three transactions in a snapshot, which they also do not accept.

Now I have to physically visit a bank branch and apply for this document. The hassle from this casino continues.... as you can imagine.

I have an appointment with the bank in two days, I will update you on the progress of the situation after presenting this new document.

Thank you very much, please keep in touch.

Γεια σα?,

Τελικ? ?πω? μου ?γραψαν δ?χθηκαν το δ?πλωμα οδ?γηση? μου, παλαιο? τ?που κ αυτ?. Την ταυτ?τητα μου Παρ ?λο που ε?ναι καθ?λα ν?μιμη και σε ισχ? (με αυτ? ταξιδε?ω, την χρησιμοποι? σε τρ?πεζε? και σε ?λε? τι? δημοσιε? υπηρεσ?ε?) δεν την αποδ?χονται.

Τ?ρα το επ?μενο β?μα που μου ζητο?ν για την επαλ?θευση του λογαριασμο? μου ε?ναι ?γγραφο τρ?πεζα? με στοιχε?α: ?νομα-επωνυμο, Διε?θυνση κατοικ?α?, ημερομην?α ?κδοση? κ 3 συναλλαγ??. Το ?γγραφο αυτ? δεν εκδ?δεται ?μω? ηλεκτρονικ? μ?σω e banking. Του? ?στειλα ?τι ?γγραφο εκδ?δει η τρ?πεζα ηλεκτρονικ? ?που κ επιβεβαι?νει την κατοχ? του λογαριασμο? μου με το ?νομα-επωνυμο κ τρει? συναλλαγ?? σε στιγμι?τυπο, κ?τι που επ?ση? δεν αποδ?χονται.

Τ?ρα πρ?πει να επισκεφτ? με φυσικ? παρουσ?α ?να κατ?στημα τρ?πεζα? και να αιτηθω για αυτ? το ?γγραφο. Η ταλαιπωρ?α απ? αυτ? το καζ?νο συνεχ?ζεται.... ?πω? καταλαβα?νετε.

?χω ραντεβο? με την τρ?πεζα σε δ?ο ημ?ρε?, θα σα? ενημερ?σω εκ ν?ου για την εξ?λιξη τη? κατ?σταση? μετ? την προσκ?μιση του ν?ου αυτο? εγγρ?φου.

Ευχαριστ? πολ?, παρακαλ? να με?νουμε σε επαφ?.

And we continue.... While they wrote to me that they accepted the driver's license and were waiting for the bank document, now they sent me again that they made a mistake and they don't accept it after all. The casino is definitely a big scam.... They find ways to avoid payments.

Κ συνεχιζουμε.... Εν? μου ?γραψαν ?τι αποδ?χθηκαν το δ?πλωμα οδηγηση? κ περ?μεναν το τραπεζικ? ?γγραφο τ?ρα εκ ν?ου μου ?στειλαν ?τι ?καναν λ?θο? κ δεν το αποδ?χονται τελικ?. Ε?ναι μεγ?λη απ?τη το καζ?νο σ?γουρα.... Βρ?σκουν τρ?που? να αποφ?γουν τι? πληρωμ??.

Thank you very much for your reply, Ismini2025. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Dear Ismini2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had sent you an email.

Σα? ε?χα στε?λει email.

Thank you very much, Ismini2025, for your cooperation. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Ismini2025,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Slot7 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, specify why the provided documents were not accepted for verification.

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ismini2025,

I tried to contact the casino but there was no response. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia