Jag skulle uppskatta din hj?lp med detta. Detta kasinom?rke brukade vara s? v?lrenommerat. Inte l?ngre. Och jag beh?ver att v?rlden ska veta. 8,9 av 10 stj?rnor p? din betygsskala reflekterar absolut inte vad detta casinom?rke har blivit idag. Nedan ?r br?dtexten p? mitt senaste e-postmeddelande som jag bifogade [email protected] p?.
"Jag beg?rde 2 separata utbetalningar p?
9.19.23 - dokumentation
till detta bifogas. Du annonserar 48
timutbetalningar f?r att locka
ins?ttare. Men som vanligt uppfyllde du inte tidslinjen som tydligt anges i dina villkor. Detta ?r ett tydligt brott mot dina villkor. Men vilka straff f?r du f?r att g?ra det? Absolut ingen. Detta ?r en uppenbar anledning till att detta beteende forts?tter att h?nda i ditt varum?rke. Att ljuga f?r kunder att ta deras ins?ttningar och sedan beh?lla sina vinster n?r det ?r dags att h?lla p? med din del av k?pet och g?ra utbetalningar.
S?, som vanligt n?r jag har en liten utbetalning fr?n ditt kasinom?rke, sl?sade jag bort mer av min dyrbara tid, och jag f?ljde upp med
din supportavdelning sist
Fredag - n?r mina utbetalningar var
redan f?rsenad igen. Chris, p? din supportavdelning, gav robotiskt
mig en urs?kt om 'tekniska
sv?righeter med uttag
bearbetas. V?ldigt snabbt ocks?. Eftersom han s?kert f?rv?ntade sig att skicka in den h?r typen av meddelanden fr?n mig. Han sa till mig att det inte bara var mitt uttag som inte behandlades. Han ber?ttade f?r mig att dessa tekniska sv?righeter p?verkade VARJE ENDA UTBETALNINGSBEG?RAN p? hela kasinot. Hur denna typ av beteende ?r acceptabelt p? n?got s?tt ?r ljus?r bortom mig. Jag skulle ge dig ett gratiskort om detta var den enda g?ngen jag blev lj?g f?r eller fick en falsk urs?kt av ditt kasinom?rke. Men jag kan inte l?ngre r?kna instanserna p? b?da h?nderna.
Jag blev lovad av Chris som st?d vid det h?r laget att jag skulle f? b?da mina beg?rda utbetalningar idag, P? M?NDAG. Men se, jag vaknade imorse
och jag hade inte f?tt n?gon utbetalning. S? jag sl?sade bort ?nnu mer av min dyrbara tid p? att f?rs?ka jaga det som med r?tta ?r mitt till att b?rja med och som borde ha tagits emot l?ngs tidslinjen som beskrivs i dina villkor. Men jag l?t hela helgen g? utan ett ord. Eftersom jag blev lovad, som du kommer att se i den bifogade sk?rmdumpen, att mina utbetalningar skulle tas emot IDAG. P? m?ndag. De togs uppenbarligen inte emot. Detta har blivit regeln p? detta casinom?rke, inte undantaget. Det ?r verkligen sorgligt. F?r det h?r var mitt favoritm?rke. Men nu, nu ?r det h?r kasinom?rket skuggigt ?n den enorma eken p? min bakg?rd. Tur f?r mig, jag har noggrant dokumenterat detta kasinom?rkes fall.
S? innan jag kontaktade n?gon tredje part f?ljde jag upp igen. ?nnu en g?ng gav jag detta casino en chans som jag aldrig skulle ha gett det. En chans som de flesta inte skulle g?ra. Jag pratade med Jon som support via chatt. Han kunde inte ha varit mer grov, nedl?tande och avvisande. Han gjorde mig v?ldigt arg. Han matade mig lite skit om att skicka ett mejl till kass?rskan och sa ?t mig att bara v?nta p? deras mejl. Vid tv? olika tillf?llen idag. Och sedan loggade ut chatten innan jag var redo att avsluta chatten. F?rutom att vara oprofessionellt borde denna typ av beteende och beteendet som beskrivs ovan vara olagligt.
S? JAG HAR EN BR?NNANDE FR?GA F?R VARJE ANST?LLD P? DETTA CASINOM?RKE SOM L?SER DET H?R E-POST? VARF?R S?KDES INTE MINA PENGAR ENLIGT VILLKOR OCH VILLKOR I b?rjan? VARF?R LJ?G DIN ST?DANST?LLDA CHRIS D? F?R MIG OCH SALADE MIG ATT JAG SKULLE F? MINA PENGAR IDAG? OCH VIDARE, VARF?R D?, LJ?G DIN SUPPORTANST?LLDA JON F?R MIG IGEN OCH BER?TTADE F?R MIG ATT JAG SKULLE BLI KONTAKT I DAG AV KASSANEN? VARF?R ALLA L?GNER? VARF?R ALLA BROTT AV DINA EGNA VILLKOR? VARF?R ENS HAR VILLKOR???
Och till sist har jag en fr?ga som brinner inom mig mer ?n n?gon annan:
VAR ?R MINA PENGAR?!?!?!?!?!?!?! ??"
Se g?rna mina bilagor. Jag ?r tr?tt p? att det h?r st?llet ligger och h?ller i folks utbetalningar. F?r att inte s?ga n?got om den tid de sl?sar bort i individens liv. F?r att inte s?ga n?got om den sj?lvgoda och arroganta attityd som de ljuger med. Och fuska med. Och stj?la med. Om du beh?ver mig f?r att hitta sk?rmdumpen av chatten d?r supportmedarbetaren fr?n Slots Ninja ber?ttar att de misslyckades med att betala ut n?gon i fredags som gjorde en beg?ran om uttag, kan jag f?rs?ka gr?va fram det. Detta ?r inget undantag. Detta ?r regeln nu p? detta casino. Alla mina uttag ?r f?rsenade. Det finns villkor ?r ett sk?mt och ignoreras slarvigt. F?rhoppningsvis, som jag sa, kan du hj?lpa till att l?sa det h?r problemet omedelbart. Tack.
-- Jeff Robinson --
I would appreciate your help with this. This casino brand used to be so reputable. No longer. And I need the world to know. 8.9 out of 10 stars on your rating scale is absolutely not reflective of what this casino brand has become today. Below is the body of my recent email that I attached [email protected] on.
"I requested 2 separate payouts on
9.19.23 - documentation
to this effect attached. You advertise 48
hour payouts to entice
depositors. But, as usual, you did not meet the timeline clearly outlined in your terms and conditions. This is a clear violation of your terms and conditions. But what penalties do you face for doing so? Absolutely none. This is an obvious reason that this behavior continues to happen across your brand. Lying to customers to take their deposits, and then holding their winnings when it comes time to keep up your side of the bargain and make payouts.
So, as usual when I have a small payout from your casino brand, I wasted more of my precious time, & I followed up with
your support department last
Friday - when my payouts were
already overdue yet again. Chris, in your support department, robotically gave
me an excuse about 'technical
difficulties' with withdrawals
being processed. Very quickly too. As he was surely expecting to field this type of message from me. He told me that it wasn't just my withdrawal that wasn't processed. He told me that these technical difficulties affected EVERY SINGLE PAYOUT REQUEST at the entire casino. How this type of behavior is acceptable in any way is light years beyond me. I would give you a free pass if this was the only time I was lied to or given a fake excuse by your casino brand. But I can no longer count the instances on both hands.
I was promised by Chris in support at this point that I would receive both of my requested payouts today, ON MONDAY. But, lo & behold, I woke up this morning
and I hadn't received either payout. So, I wasted even more of my precious time trying to hunt down what is rightly mine to begin with and should have been received along the timeline outlined in your terms and conditions. But, I allowed the entire weekend to pass without a word. Because I was promised, as you will see in the attached screenshot, that my payouts would be received TODAY. On MONDAY. They obviously were not received. This has become the rule at this casino brand, not the exception. It's truly sad. Because, this used to be my favorite brand. But now, now this casino brand is shady than the huge oak tree in my backyard. Lucky for me, I've documented the fall of this casino brand meticulously.
So, prior to contacting any 3rd party, I followed up again. Yet again I gave this casino a chance I should never have given it. A chance that most wouldn't. I spoke with Jon in support via chat. He couldn't have been more crude, condesending, & dismissive. He made me very angry. He fed me some crap about sending an email to the cashier and told me just to wait for their email. On two separate occasions today. And then logged off the chat before I was ready to end the chat. Beyond being unprofessional, this type of behavior and the behavior described above should be illegal.
SO I HAVE ONE BURNING QUESTION FOR EVERY EMPLOYEE AT THIS CASINO BRAND THAT READS THIS EMAIL? WHY WASN'T MY MONEY SENT ACCORDING TO THE TERMS AND CONDITIONS INITIALLY? WHY THEN, DID YOUR SUPPORT EMPLOYEE CHRIS LIE TO ME AND TELL ME THAT I WOULD RECEIVE MY MONEY TODAY? AND FURTHER, WHY THEN, DID YOUR SUPPORT EMPLOYEE JON LIE TO ME AGAIN AND TELL ME THAT I WOULD BE CONTACTED TODAY BY THE CASHIER? WHY ALL THE LIES? WHY ALL THE VIOLATIONS OF YOUR OWN TERMS AND CONDITIONS? WHY EVEN HAVE TERMS AND CONDITIONS???
And finally, I have one question that is burning inside me more than any other:
WHERE IS MY MONEY?!?!?!?!?!?!?! ??"
Please see my attachments. I'm sick and tired of this place lying & holding people's payouts. To say nothing of the time they waste in individual's lives. To say nothing of the smug and arrogant attitude that they lie with. And cheat with. And steal with. If you need me to find the screenshot of the chat where the support employee from Slots Ninja tells me that they failed to pay anyone out last Friday that made it withdrawal request, I can try to dig it up. This is not an exception. This is the rule now at this casino. All of my withdrawals are delayed. There are terms and conditions are a joke and are carelessly ignored. Hopefully, as I said, you can help resolve this issue immediately. Thank you.
-- Jeff Robinson --
Automatiskt ?versatt:
