B?sta cbmtn1281,
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Kan du bekr?fta att du har klarat KYC-verifieringen?
Samlade du dina vinster med eller utan bonus?
N?r kommunicerade du senast med kundsupport ang?ende f?rseningen av din betalning?
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Veronika
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi s? snart som m?jligt.
Dear cbmtn1281,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without a bonus?
When was the last time you communicated with customer support regarding the delay in your payment?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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