Hej carlycrystals88,
Vi uppskattar ditt inl?gg och ditt t?lamod medan vi unders?ker dina problem. Din feedback ?r v?rdefull och vi ?r fast beslutna att ta itu med denna fr?ga p? ett ?ppet s?tt.
Efter noggrann granskning av ditt konto och de inl?mnade dokumenten har det kommit till v?r k?nnedom att det fanns betydande avvikelser och ?ndringar i den tillhandah?llna dokumentationen. Specifikt noterade vi problem med din selfie och adressbevis. Tyv?rr ?r dessa avvikelser tydliga brott mot v?ra strikta villkor, som ?r utformade f?r att uppr?tth?lla r?ttvisa, s?kerhet och p?litlighet hos v?r spelplattform.
Som beskrivs i avsnitt 4.14 i v?ra villkor f?rbeh?ller sig SlotandCasino r?tten att konfiskera eventuella p?g?ende kontanter eller saldo p? ett konto i fallet med vilseledande konto- eller identifieringsinformation. Med tanke p? allvaret i dessa fynd och v?rt orubbliga engagemang f?r att skydda v?ra spelare och v?r plattforms integritet, hade vi inget annat val ?n att kategorisera denna situation som ett fall av bedr?glig aktivitet.
I enlighet med v?ra policyer och avsnitt 4.14 har vi vidtagit n?dv?ndiga ?tg?rder f?r att permanent st?nga ditt konto och konfiskera alla tillg?ngliga medel som ?r kopplade till det.
Vi f?rst?r att s?dana situationer kan vara nedsl?ende, och vi k?nner empati med all frustration du kan uppleva. Det ?r dock v?r plikt att uppr?tth?lla de h?gsta standarderna f?r r?ttvisa och s?kerhet f?r alla spelare.
Om du beh?ver ytterligare f?rtydliganden eller har ytterligare fr?gor om denna fr?ga, uppmanar vi dig att kontakta v?rt dedikerade kundsupportteam via e-post. De ?r utrustade f?r att ge dig all ytterligare information du kan beh?va och f?r att hj?lpa dig med eventuella problem du kan ha.
?n en g?ng ber vi om urs?kt f?r eventuella besv?r som denna situation kan ha orsakat. V?rt yttersta m?l ?r att skapa en s?ker och njutbar spelmilj? f?r alla spelare p? SlotandCasino.
Hello carlycrystals88,
We appreciate your post and patience as we investigate your concerns. Your feedback is valuable, and we are committed to addressing this matter transparently.
Upon careful examination of your account and the submitted documents, it has come to our attention that there were significant discrepancies and alterations in the provided documentation. Specifically, we noted issues with your selfie and proof of address. Unfortunately, these discrepancies are clear violations of our stringent terms and conditions, which are designed to maintain the fairness, security, and trustworthiness of our gaming platform.
As outlined in section 4.14 of our terms and conditions, SlotandCasino reserves the right to confiscate any pending cash or balance in an account in the instance of deceptive account or identification information. Given the gravity of these findings and our unwavering commitment to the protection of our players and the integrity of our platform, we had no choice but to categorize this situation as a case of fraudulent activity.
In accordance with our policies and section 4.14, we have taken the necessary steps to permanently close your account and confiscate any available funds associated with it.
We understand that such situations can be disheartening, and we empathize with any frustration you may be experiencing. However, it is our duty to uphold the highest standards of fairness and security for all players.
Should you require further clarification or have additional questions about this matter, we urge you to reach out to our dedicated customer support team via email. They are equipped to provide you with any further information you may need and to assist with any concerns you may have.
Once again, we apologize for any inconvenience this situation may have caused. Our ultimate goal is to create a safe and enjoyable gaming environment for all players at SlotandCasino.
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