Hi, I am writing to you because snai blocked my gaming account with 650 euros above for no reason, all this for violations of article 14 that I have never committed, having said that I immediately requested to close the account and credit the remaining money on my Bank account. The problem is that after almost a month they still don't respond

Can you tell me how to do it or give me a hand by soliciting in some way?

Salve, vi scrivo perchè snai mi ha bloccato senza motivo il conto gioco con 650 euro sopra, tutto questo per violazioni di articolo 14 che non ho mai commesso, detto questo ho immediatamente fatto richiesta di chiusura dell'account e accredito dei soldi rimanenti sul mio conto bancario. Il problema è che passato quasi un mese ancora non rispondono

Potete dirmi come fare o darmi una mano sollecitando in qualche modo?

Hello fracali97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Did the casino exactly specify the reason for blocking your account? Was your balance entirely real money or did you have any bonus active when your account got closed? Did you send the casino all the information they requested in order withdraw your balance?

Looking forward to your answer.

Regards,

Nick

Hi Snai did not specify the reason for blocking the account even if in the piece of email I sent you they say that "Therefore, we confirm that technical checks are underway to ascertain any use by you of multiple accounts. game "but I do not have other game accounts on snai, I have one which is precisely what is blocked.

the balance I had on the casino was entirely real balance

I sent all the documentation for closing the account and crediting the money (documents, iban, username and game account number) but after almost a month still no response

Can you do something about it? send a reminder or contact someone?

Ciao Snai non ha specificato il bene il motivo del blocco dell'account anche se nel pezzo di email che vi ho mandato dicono che "Pertanto, Le confermiamo che sono in corso verifiche tecniche volte ad accertare l’eventuale utilizzo da parte Sua di più conti di gioco" ma io non possiedo altri conti gioco su snai, ne ho uno che è questo che è appunto bloccato.

il saldo che avevo sul casino era interamente saldo reale

ho inviato tutta la documentazione per la chiusura dell'account e l'accredito dei soldi (documenti, iban, nome utente e numero di conto gioco) ma dopo quasi un mese ancora nessuna risposta

Potete fare qualcosa voi? mandare un sollecito o rivolgervi a qualcuno?

Hello fracali97,

Thank you for all the details. I will now forward your complaint to my colleague Viliam who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving it.

Regards,

Nick

Hello fracali97,

I looked at your complaint and will do my best to help you. I would like to invite Snai Casino into this conversation. Casino, can you please specify why did you block the player’s account?

We would like to ask the Snai Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello, my account has been closed and the balance of 650 euros has been credited to my bank account

however, I am waiting for a response from snai

Buongiorno , il mio conto è stato chiuso e il saldo di 650 euro è stato accreditato sul mio conto bancario

rimango comunque in attesa di una risposta da parte di snai

Dear fracali97,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam www.kpvfaw.com