B?sta Burton1104,
Tack f?r ditt svar.
Jag ?r dock r?dd att du inte har svarat p? mina tidigare fr?gor, och ?ven n?gra nya d?k upp.
" Hur mycket har framg?ngsrikt betalats ut till din betalningsmetod, och vad ?r det aktuella omtvistade beloppet?
Gjorde/g?rs ytterligare betalningar i enlighet med kasinots regler och villkor? Om ja, och casinot uppfyller sina regler f?r uttag, kan jag ?verv?ga att problemet ?r l?st, eller finns det n?got annat jag kan hj?lpa dig med?
Om det finns n?got kvarvarande saldo som du vill ta ut eller om det finns aktiva v?ntande uttag, vill du att jag v?ntar tills hela beloppet ?r helt uttaget, eller s? kan jag avsluta ?rendet?
Om du av n?gon anledning inte vill ge information offentligt, sn?lla, l?t mig veta, s? kommer jag att markera ditt inl?gg som "k?nsligt", s? dolt f?r allm?nheten och endast synligt f?r de inblandade. Inga problem. "
Dessutom:
- Om jag f?rst?r det r?tt, blev du VIP-medlem nyligen, s? bara standarduttagsgr?nser till?mpas p? ditt konto, och du blev informerad om det
- En del av dina vinster gick f?rlorade genom att spela
- Ingenting tyder p? att kasinot inte f?ljde dess regler, och n?r n?gra av uttagen f?rsenades orsakades det av en tredje parts betalningsleverant?r, som kasinot inte kan p?verka
- Genom att beg?ra ett uttag med en annan betalningsmetod accepterade du dess behandlingstid
Varf?r beg?rde du ett uttag via en annan betalningsmetod om du vet att det ?r b?ttre/snabbare via MiFinity? Jag ?r r?dd att det d? inte ?r meningsfullt att klaga p? det.
N?r det fanns ett aktivt saldo p? ditt konto och kasinot behandlade dina senaste uttag normalt, behandlades de inom de tidsramar som anges i dess anv?ndarvillkor eller avsnitt som f?rklarar betalningar?
Om du kunde gissa hur mycket casinot kunde betala dig per m?nad (ungef?r), hur mycket skulle du s?ga att det var?
Det ?r en branschstandardregel att onlinekasinon betalar €10 000 per m?nad i genomsnitt, och vi accepterar det fullt ut. Om kasinot kunde betala ut ett s?dant belopp per m?nad kan jag inte se n?got problem d?r alls. S?, om det var s?, kan jag betrakta ?rendet som avslutat?
Dessutom, om n?gon del av dina vinster gick f?rlorade genom att spela i kasinot, medan kasinot klarade sina behandlingstider f?r uttag eller det inte kunde p?verka processen - det var inte kasinots fel - tyv?rr skulle inget onlinekasino ha returnerat det f?rlorade vinster.
Sist men inte minst, v?nligen notera om du inte svarar p? mina fr?gor tillr?ckligt och tydligt, kommer klagom?let att st?ngas/avvisas p? grund av bristande samarbete fr?n din sida.
Tack f?r att du f?rst?r. Ser fram emot att h?ra tydliga svar fr?n dig.
Dear Burton1104,
Thank you for your reply.
However, I am afraid you have not answered my previous questions, and also, a few new ones arose.
"How much has successfully been paid out to your payment method, and what is the current disputed amount?
Were/Are further payments made in accordance with the casino's Terms and Conditions? If yes, and the casino meets its rules for withdrawals, can I consider the issue sorted out, or is there anything else I can help you with?
If there is any remaining balance that you would like to withdraw or there are active pending withdrawals, would you like me to wait until the whole amount is completely withdrawn, or I can close the case?
If you do not want to provide some information publicly for some reason, please, let me know, and I will mark your post as "sensitive", so hidden from the public, and visible only to the involved. No problem."
In addition:
- If I understand it correctly, you became a VIP member recently, so only standard withdrawal limits are applied to your account, and you were informed about it
- Part of your winnings were lost by playing
- Nothing indicates that the casino did not comply with its rules, and when some of the withdrawals were delayed, it was caused by a 3rd party payment provider, which the casino cannot influence
- By requesting a withdrawal by a different payment method, you accepted its processing times
Why did you request a withdrawal via another payment method if you know that it is better/faster via MiFinity? I am afraid that then it does not make sense to complain about it.
When there was an active balance in your account and the casino was processing your last withdrawals normally, were they processed within the time frames stated in its Terms and Conditions or sections explaining payments?
If you could guess how much was the casino able to pay you per month (approximately), how much would you say it was?
It is an industry-standard rule that online casinos pay €10,000 per month on average, and we fully accept it. In case the casino was able to pay out such an amount per month, I cannot see an issue there at all. So, if it was like that, can I consider the matter closed?
Furthermore, if any portion of your winnings were lost by playing in the casino, while the casino met its processing times for withdrawals or it could not influence the process - it was not the casino's fault - unfortunately, no online casino would have returned the lost winnings.
Last but not least, please note if you fail to respond to my questions sufficiently and clearly, the complaint will be closed/rejected due to non-cooperation on your side.
Thank you for your understanding. Looking forward to hearing clear answers from you.
Redigerad av en administrat?r p? Casino Guru
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