Hello,

I won some time ago and was able to make a withdrawal request. My account is also verified, but the payment is not being processed.

When I inquire, I am always told that there are delays, but my request is being prioritized and I will be informed by email. I've been assured of this four times but have never received an email.

Thank you for your help.

hallo

habe vor einiger zeit gewonnen und konnte auch eine Auszahlungsanfrage stellen. Konto ist ebenfalls verifiziert aber Zahlung erfolgt nicht.

auf anfrage heisst es jedes mal das es Verz?gerungen geben würde aber meine anfrage priorisiert werde und ich per email informiert werde. das hat man mir vier mal versichert aber habe nie eine email erhalten.

danke für eure Hilfe

Dear Mophet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Buffalo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share screenshots of your withdrawal request or communication with the casino to support your complaint? Share screenshots here or send the information to my email at [email protected]

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mophet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

??????????????

Hello

No, I have not yet been able to make a successful withdrawal.

As you can see from the screenshots, I contacted the casino for the first time on December 6th. The last attempt was on January 9th, so over a month ago

I didn't take screenshots of all the attempts (too many) but in the meantime I have sent about 8, so at least 10 requests to the casino, always with the same disappointing statement...

so very questionable

hallo

nein eine Auszahlung konnte ich eben noch nicht erfolgreich ausführen.

wie man den screenshots entnehmen kann habe ich mich diesbezüglich am 06.12 das erste mal an das casino gewandt. Der letzte versuch datiert den 09.01. Also über einen Monat

habe nicht von allen versuchen screenshots gemacht (zu viele) aber habe in der Zwischenzeit etwa 8, also insgesamt mindestens 10 anfragen an das casino gerichtet, mit immer der selben vertr?stenden aussage...

also sehr fragwürdig

Thank you very much, Mophet, for providing the necessary information. I will now transfer your complaint to my colleague Natalia ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Mophet,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Spin Buffalo Casino, I'd like to invite you to join this conversation and help resolve the player's complaint. Could you please share more information about the case? Also, could you please specify the current status of the player's withdrawal request and when they can expect it to be processed from your side?

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email, [email protected].

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Mophet,

I have tried to contact the casino but there has been no reply from them. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia