Good morning ?? .. I'm having problems with SPIN247 casino .. I've been waiting for a withdrawal since April 10th after having renewed it after 15/20 days... the first time I sent the withdrawal 3 weeks had passed and I didn't receive anything... then I had to cancel it and do it again and this time too more than 5 days have passed as expected by the casino without receiving any credit... I'm disappointed.... ??

Buongiorno ??.. sto avendo problemi con casino SPIN247 .. attendo un prelievo dal 10 aprile dopo averlo rinnovato dopo 15/20 giorni… la prima volta che inviai il prelievo erano passate 3 settimane e non mi arrivo nulla… poi ho dovuto annullarlo e rifarlo e anche questa volta son passati piu di 5 giorni come previsti dal casino senza ricevere nessun accredito… sono deluso….??

Dear mikelemarrone2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok fine I'll wait then I'll let you know.. thank you very much ????

Ok va bene attendo allora le faccio sapere .. grazie mille ????

Dear mikelemarrone2,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning no nothing yet I had to cancel it and do it again ... it didn't arrive again .. I always have problems on this casino site

Buongiorno no niente ancora ho dovuto annullarlo e rifarlo … non mi è arrivato nuovamente.. ho sempre problemi in questo sito casino

Nothing yet I've been waiting for a withdrawal for a month

Niente ancora sto attendendo un prelievo da un mese

Dear mikelemarrone2,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin247 Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Nick

We’ve reopened this complaint at the request of Spin247 Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Good morning no thanks I don't want to deal with this mess anymore thanks can you close this complaint thanks a lot

Buongiorno no grazie non voglio piu avere a che fare con questo casino grazie potete chiuderlo questo reclamo grazie mille

Dear Nick, Dear mikelemarrone2

Thank you for reopening the case and giving us the chance to resolve the case in favor to all parties.

We would kindly like to inform you, that all pending withdrawal requests have been canceled by the player and currently there are no further open withdrawal requests pending.

Furthermore we would like to inform you, that the account has been closed, upon the players request. We are deeply sorry for any dissatisfaction and frustration this may have caused and would be happy to welcome back the player at any point, if he wishes to.

Thank you in advance!

Kind Regards,

Spin247 Casino Team

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.