K?ra Chevornecronje1,
Tack f?r ditt inl?gg.
Efter att ha granskat ditt konto kan vi se att du hade beg?rt flera uttag och ytterligare information om din mobiltelefonr?kning beg?rdes.
Vi har olika flaggor och triggers f?r kundaktivitet som kr?ver att vi beg?r ytterligare kundinformation p? grund av de aktiviteter och ins?ttningar som g?rs till ditt Spin247-konto med din mobiltelefon.
P? grund av v?r licens har vi ett ansvar gentemot v?ra tillsynsmyndigheter, s?v?l som andra delar av n?ringslivet f?r att s?kerst?lla att v?ra spelare ?r ?kta och att de anv?nder legitima betalningsmetoder. Vi tar v?rt regulatoriska ansvar p? allvar och d?rf?r har vi p? plats ett antal interna rutiner och kontroller f?r att f?rhindra eventuellt missbruk av spelsystemet. Detta inkluderar att vara uppm?rksam p? m?jligheten att vissa spelare tyv?rr kan f?rs?ka lura sina mobiltelefon- eller kreditkortsleverant?rer.
Eftersom du har misslyckats med att tillhandah?lla bevis p? ins?ttningar som gjorts till oss med din telefonr?kning, har beslutet fattats att st?nga ditt konto och annullera dina uttag i enlighet med v?ra villkor och villkor som du samtyckte till n?r du registrerade ett konto hos oss.
?ven om vi f?rst?r att detta kanske inte ?r det svar du f?rv?ntade dig, hoppas vi att v?r f?rklaring n?r vi kom fram till detta beslut ?r tydlig. Vid detta tillf?lle skulle det tyv?rr inte finnas en alternativ l?sning vi kan erbjuda.
V?nliga H?lsningar,
Spin247 Casino
Dear Chevornecronje1,
Thank you for your post.
Upon reviewing your account we can see that you had requested several withdrawals and additional information regarding your mobile phone bill was requested.
We have various flags and triggers for customer activity requiring us to request customer additional information due to the activities and deposits made to your Spin247 account using your mobile phone.
Because of our licence we have a responsibility to our regulators, as well as to other parts of the business community to ensure that our players are genuine, and that they are using legitimate payment methods. We take our regulatory responsibilities seriously and therefore we have in place a number of internal procedures and controls to help prevent any potential abuse of the gaming system. This includes being alert to the possibility that some players may unfortunately attempt to defraud their mobile phone or credit card providers.
As you have failed to provide proof of deposits made to us using your phone bill, the decision has been made to close your account and void your withdrawals in accordance with our Terms & Conditions to which you agreed when registering an account with us.
While we understand that this may not be the response you had anticipated, we do hope that our explanation on arriving at this decision is clear. On this occasion regrettably there would not be an alternate resolution we can offer.
Kind regards,
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