Hi Team,

Having further issues with withdrawls from Spinganga Casino.

On March 31st, 2025 I initiated the withdrawals in question. On April 9th, I followed up with the live chat on the Casino who has assured that my account is in good standing, no KYCs are pending and the withdrawals are being worked on.

Per Casino policy, withdrawals should be processed within 3-5 business days.

As of April 16th, I have yet to receive requested withdrawals.

I have previously had success with CasinoGuru complaint process in attracting attention to resolve withdrawal issues with Spinanga.

Attached is transcript with Casino for reference.

Dear InFrequentGambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Team,

Following the above post, all withdrawals have been processed.

Thank you to the team for the assistance on this matter.

You may close this complaint

Dear InFrequentGambler,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com