The casino isn't paying out my winnings. I'm constantly being put off by support. Emails aren't being responded to.

Casino zahlt den Gewinn nicht aus. Werde immer wieder vom Support hingehalten. Auf Mails wird nicht geantwortet

Dear claudi3110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello!

At this casino, you can only withdraw €500 at a time. So far, not a single payment has been made. The first request was made 7 days ago. According to support, the transfer will be made within 3 business days. Payments are always canceled without explanation. Thank you for your help.

Hallo!

bei diesem Casino kann man immer nur 500€ beheben. Bis jetzt wurde noch keine einzige Zahlung get?tigt. Der erste Antrag war war vor 7 Tagen. Lt Support wird binnen 3 Werktagen überwiesen. Zahlungen werden immer ohne Angabe von gründen storniert. Danke für ihre Hilfe

Thank you for your reply, claudi3110. I would like to emphasize that we always give the casino two full weeks to process each payment. I will keep this complaint open, and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive, and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience, and please keep me informed about any further developments.

Thanks for the reply. I've never had to wait so long with any other provider. Since there are so many complaints about this casino online, I fear the worst.

Danke für die Antwort. Ich habe noch bei keinem anderen Anbieter so lange warten müssen. Da im Netz sehr viele Beschwerden über dieses Casino zu finden sind, befürchte ich das schlimmste

Hello! I received the payout. Thanks for your help.

Hallo! Ich habe die Auszahlung erhalten. Danke für die Hilfe

Hello claudi3110,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear claudi3110,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

www.kpvfaw.com