K?r,
Jag l?mnar h?rmed in ett formellt klagom?l mot Spinarium online casino, som blockerar fullst?ndiga uttag av mina legitima int?kter p? ett kr?nkande och or?ttvist s?tt.
Jag ?r en regelbunden anv?ndare av plattformen med den registrerade e-postadressen [ ] och har f?r n?rvarande ett tillg?ngligt saldo p? 62 800 R$, resultatet av lagliga och regelbundna vadslagningar. Plattformen inf?r dock godtyckligt en m?natlig uttagsgr?ns p? endast 537 euro, det vill s?ga 3 050 R$, vilket inneb?r att det skulle ta n?stan 21 m?nader att ta ut hela beloppet – en tydlig indikation p? operativt missbruk och eventuellt underpriss?ttning.
Jag vill lyfta fram f?ljande punkter:
1. Det fanns ingen tydlig, tidigare eller framh?vd kommunikation om denna uttagsgr?ns under registrering, ins?ttning eller anv?ndning av casinot, vilket strider mot principerna om avtalsenlig god tro och transparens som kr?vs enligt onlinespellicenser.
2. Jag har kontaktat casinosupporten flera g?nger, inklusive via e-post, och jag fick ingen effektiv l?sning, bara undvikande svar och upprepning av samma gr?ns.
3. Alla verifieringskrav (KYC) har uppfyllts korrekt och mitt konto har inga brott mot plattformens villkor.
4. Praxisen att h?lla medel f?ngslade och endast till?ta uttag i sm? m?ngder ?r mycket tveksam ur etisk och regulatorisk synvinkel och anses or?ttvis och oproportionerlig, s?rskilt i avsaknad av en tydlig motivering.
5. ?ven om jag r?knade plattformen och f?rs?kte ing? ett provisionsavtal med huset f?r att frig?ra mina v?rden, lyckades jag inte. Jag beg?rde bara att jag skulle s?tta in fler v?rden p? plattformen f?r att ?ka uttagsgr?nsen som de hade inf?rt utan f?reg?ende meddelande eller n?gra f?rtydliganden om en s?dan situation.
Med detta i ?tanke kommer jag f?r att beg?ra ert teams f?rmedling s? att Spinarium:
Omedelbart frig?ra hela saldot eller till?ta uttag i belopp som ?r f?renliga med inkomsterna;
Ge en officiell, dokumenterad och underbyggd f?rklaring till till?mpningen av denna gr?ns;
L?s ?rendet med st?rsta m?jliga br?dska och undvik behovet av eskalering till juridiska organ eller internationella tillsynsmyndigheter som Cura?ao eGaming, konsumentskyddsorgan och sociala n?tverk.
Bifogat till detta e-postmeddelande kan jag vid behov tillhandah?lla:
Saldoutskrifter och uttagsf?rs?k;
E-postmeddelanden som utv?xlats med casinosupporten;
Verifieringskvitton och ins?ttningar.
Eftersom jag har alla n?dv?ndiga bevis om s?dan kr?nkande och godtycklig praxis, och jag ?r tillg?nglig f?r ytterligare f?rtydliganden och jag r?knar med plattformens ingripande f?r att garantera mina r?ttigheter som konsument och spelare.
PS: Ut?ver de bilagor som skickats i f?rv?g f?r att ni ska kunna f? f?rhandsinformation om vad jag g?r igenom med huset, har jag m?nga andra bevis p? den situation jag har upplevt. Jag har f?rs?kt g?ra uttag i ?ver en m?nad, det gjordes 33 uttagsf?rs?k och av de 33 gjordes bara 3, men inte med mitt totala belopp. Och flera g?nger kontaktade jag mig, men jag blev inte informerad om en s?dan procedur, ang?ende uttagsbeloppen. Alla nekade uttag hade information om att de hade problem med betalningsleverant?ren, och efter mycket envishet informerade de mig efter min kontakt att mitt behandlade uttag skulle vara med br?kdelar och begr?nsade belopp som jag n?mnde ovan, men uttagstiden ?r absurt fruktansv?rd, eftersom det tar n?stan tv? ?r att ta ut det belopp jag tj?nat och tj?na p? egen hand. Jag har redan f?rs?kt alla m?jliga s?tt att kommunicera med det ovann?mnda huset utan framg?ng, vilket f?r mig att tro att de h?ller beloppen otillb?rligt s? att jag inte tar ut dem. I kontakt med husets grupper p? Telegram-appen observeras flera personer g? igenom situationer som liknar uttagsproblemet.
Jag vill i min tur inte skada n?gon, jag anv?nde CASINO GURU eftersom jag verkligen beh?ver hj?lp, eftersom jag inte kan l?sa ett s?dant problem ensam, eftersom supporten inte ger n?dv?ndig support f?r ett s?dant problem och e-postmeddelanden inte besvaras. Det enda jag vill ?r att ta ut mina pengar, jag f?rst?r att det dagliga uttaget ?r br?kdelsvis var 24:e timme, men m?nadsvis ?r helt ogenomf?rbart och ett misstag eftersom spelaren ?r bunden till huset utan att kunna ta ut och njuta av sina pengar som tj?nats i huset.
JAG BEH?VER VERKLIGEN DIN HJ?LP F?R ATT L?SA PROBLEMET OCH F? MINA V?RDERINGAR ????
Dear,
I hereby file a formal complaint against the Spinarium online casino, which is blocking the full withdrawal of my legitimate earnings in an abusive and unjustified way.
I am a regular user of the platform, with the registered email [[email protected]] and currently have an available balance of R$62,800, the result of legal and regular bets. However, the platform is arbitrarily imposing a monthly withdrawal limit of only €537, that is, R$3,050, which means that it would take almost 21 months to withdraw the full amount - a clear indication of operational misconduct and possibly predatory practice.
I would like to highlight the following points:
1. There was no clear, prior or highlighted communication about this withdrawal limit during the registration, deposit or use of the casino, which contradicts the principles of contractual good faith and transparency required by online gaming licenses.
2. I’ve contacted casino support several times, including by email, and I didn’t get any effective solution, only evasive answers and repetition of the same limit.
3. All verification requirements (KYC) have been met correctly and my account has no violations of the platform’s terms and conditions.
4. The practice of keeping funds imprisoned and allowing only fractional withdrawals is highly questionable from an ethical and regulatory point of view, being considered unfair and disproportionate, especially in the absence of a clear justification.
5. Even counting the platform and trying a commission payment agreement to the house for the release of my values I was unsuccessful, only the request that I deposit more values to the platform to increase the withdrawal limit imposed by them without prior notice or any clarifications about such a situation.
Given this, I come to request the intermediation of your team so that Spinarium:
Immediately release the full balance or allow withdrawals in amounts compatible with earnings;
Provide an official, documented and substantiated explanation for the application of this limit;
Solve the case with the utmost urgency, avoiding the need for escalation to legal bodies or international regulators such as Cura?ao eGaming, consumer protection entities, and social networks.
Attached to this email, if necessary, I can provide:
Balance prints and withdrawal attempts;
Emails exchanged with casino support;
Verification receipts and deposits.
Because I have all the necessary evidence about such abusive and arbitrary practice, and I am available for additional clarifications and I count on the intervention of the platform to guarantee my rights as a consumer and player.
PS: In addition to the attachments sent in advance for you to obtain prior information about what I am going through with the house, I have numerous other proofs of the situation I have experienced.I've been trying to make the withdrawals for more than 1 month, there were 33 withdrawal attempts and of the 33 only 3 were made, but not with my total amount. And several times I contacted and in neither time was I informed of such a procedure, regarding the withdrawal values, all the denied withdrawals had the information that they had a problem with the payment provider, and when after much insistence they informed after my contact that my processed withdrawal would be with fractional and limited amounts as I mentioned above, but the withdrawal time is absurdly horrendous, because To withdraw the amount I earned I will take almost two years to withdraw what is due to me and earn on my merits, I have already tried all kinds of communication with the aforementioned house and without success, which leads me to think that they are holding the amounts abusively so that I do not withdraw it. In contact with the groups of the house on the Telegram app, several people are observed going through situations similar to the withdrawal problem.
I, in turn, don't want to harm anyone, I used CASINO GURU because I really need help, because I'm not able to solve such an issue alone, since the support doesn't give the necessary support for such an issue and the emails are not answered. The only thing I want is to withdraw my values, I understand the daily fractional withdrawal every 24 hours, but monthly is totally unfeasible and of misconduct since the player is tied to the house without being able to withdraw and enjoy his money earned in the house.
I REALLY NEED YOUR HELP TO SOLVE THE PROBLEM AND RECEIVE MY VALUES????
Automatiskt ?versatt:
