Tack f?r informationen och bevisen, Sportsbet.io-teamet.
K?ra panem,
Efter en grundlig utredning och insamling av all n?dv?ndig information avvisar vi detta klagom?l som ober?ttigat p? grund av brott mot casinots villkor - flera konton, samma eller mycket liknande spel och l?nkade konton med samma betalningsmetod. Casinon har en mycket strikt policy g?llande fall med flera konton som har anv?nts p? detta s?tt, och casinot har agerat i enlighet med dess villkor, som n?mns i klausul 19. Avbokningar, avst?ngningar och st?ngningar.
F?r att svara p? din fr?ga:
Svaret som casinot gav ?r helt meningsl?st. Inledningsvis st?r det att sedan KYC-verifieringen var klar har det bekr?ftats att jag anv?nder flera konton. Hur ?r det m?jligt att identifieringsprocessen har slutf?rts och att detta ?r bevis p? n?got liknande? S?, vad betyder detta? Att jag har ?ppnat andra konton med min identitet? Det du s?ger ?r helt meningsl?st.
Eventuella avvikelser eller brott mot casinoreglerna uppt?cks i de flesta fall under eller efter att KYC (Know Your Customer) och AML (Anti-Money Laundering) processerna har avslutats, vilka vanligtvis utl?ses n?r en spelare skickar in en uttagsbeg?ran som ?verstiger ett visst tr?skelv?rde. S?, efter KYC (Know Your Customer) och AML (Anti-Money Laundering) processerna, bekr?ftade casinots s?kerhetsteam att ditt konto var l?nkat till andra konton som faller under regel 19.1.
Dessutom har det framkommit att en mer omfattande utredning inletts till f?ljd av vissa tvivelaktiga aktiviteter du deltagit i g?llande sportspel, vilket spelade en roll i de tidigare begr?nsningarna som inf?rdes f?r ditt konto. ?ven om jag har f?tt viss information om detta ?rende, beklagar jag att jag inte kan hj?lpa dig, eftersom vi inte tar emot klagom?l relaterade till sportspel, och d?rf?r skulle vi ha varit tvungna att avvisa ditt klagom?l oavsett.
P? grund av brotten mot casinoreglerna g?llande flera konton kommer jag dock nu att avsluta detta klagom?l som ober?ttigat.
Jag kan f?rs?kra dig om att vi, som en oberoende part, har granskat all information och bevis noggrant, och att casinoteamets agerande var i enlighet med deras etablerade regler, vilka du godk?nde n?r du skapade ditt konto.
Jag beklagar att vi inte kunde vara till mer hj?lp vid detta tillf?lle. Tveka inte att kontakta oss om du st?ter p? n?gra problem med detta eller n?got annat casino i framtiden, s? ska vi g?ra v?rt b?sta f?r att hj?lpa till.
Med v?nliga h?lsningar,
Mikal
Kasinoguru
Thank you for the information and evidence provided, Sportsbet.io Team.
Dear panem,
After a thorough investigation and gathering all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts, engaging in the same or very similar gameplay and linked by using the same payment method in related accounts. Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions, as mentioned in clause 19. Cancellations, Suspensions and Closure.
To answer your question:
The answer given by the casino makes absolutely no sense. Initially, it states that since the KYC verification was done, it was confirmed that I use multiple accounts. How is it possible that the identification process was successfully completed and that this is proof of something like that? So, what does this mean? That I have opened other accounts with my identity? What you are telling me makes no sense.
Any discrepancies or violations of the casino rules are, in most cases, discovered during or after the KYC (Know Your Customer) and AML (Anti-Money Laundering) processes have finished, which are usually triggered when a player submits a withdrawal request that surpasses a certain threshold. So, after the KYC (Know Your Customer) and AML (Anti-Money Laundering) processes, the casino security team confirmed that your account was linked with other accounts which fall under the rule 19.1.
Furthermore, it has come to light that a more comprehensive investigation was launched as a result of certain questionable activities you participated in regarding sports betting, which played a role in the earlier limitations imposed on your account. Although I have obtained some information regarding this matter, I regret to inform you that I cannot assist you, as we do not address complaints related to sports betting, and thus, we would have had to decline your complaint regardless.
Nevertheless, because of the violations of the casino rules in regard to multiple accounts, I will now proceed to close this complaint as unjustified.
I can assure you that we, as an independent party, have reviewed all the information and evidence thoroughly, and the casino team's actions were according to its established rules, to which you agreed when you created your account.
I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.
Best regards,
Michal
Casino Guru
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